Cisco Services is all about the customer. Our goal is to deliver exceptional, timely and effective service every time, while helping them succeed.
Cisco Systems, Inc. has been recognized by J.D. Power for providing an “Outstanding Customer Service Experience” for the 11th consecutive year. We are humbled to stand alone as the only company to achieve this milestone accomplishment for our Services business. This certification validates our commitment to delivering world-class service experiences to our customers using industry best practices.
What does this mean from a nuts-and-bolts perspective? It means our internal processes to support, operate, and deliver our services to customers were audited and found to be consistent, efficient, and effective. It means our customers agree that when they purchase a service agreement from Cisco, they will receive top-notch engineers, delivery managers, operation managers, and more who care about keeping their networks, solutions, hardware/software up and running and supporting their business demands. It means we are continuously improving our tools and service capabilities to take a more proactive approach to support and resolve problems.
With over 30 years of expertise in recognizing customer satisfaction, J.D. Power is synonymous with high quality and excellent service. The prestigious J.D. Power Certified Technology Service and Support (CTSS) certification honors companies that deliver outstanding technical support and signifies the highest level of customer satisfaction recognition in our industry. This certification distinguishes our support performance, brand, and value to our customers. We couldn’t achieve this without our outstanding people within Services who work relentlessly to ensure the right processes are in place – for both Cisco and our customers.
Finally, it means we listen to our customers and ensure we do everything we can to create an effortless, efficient experience so they can focus on what’s important, innovating. Want to see Cisco Services in action? Check out our Technical Services website for more information.