The role of the contact center is making a major shift. In the past, the goal of the contact center was to handle customer calls as quickly as possible. Time spent on the phone was time paying for an agent. Today’s customer calls are being recognized
This week, Cisco completed the acquisition of, Piston Cloud. Piston Cloud has been a long time member and contributor to OpenStack. I’ve always admired their engineering-savvy approach to OpenStack, the unique and memorable way in which they’ve
I bought a used car this past weekend for my two teenagers to share, for school, work, getting around town, etc. It is a sensible car, four-wheel drive, high safety rating, decent gas mileage, few options and fewer distractions, a big difference from
Last week our featured guest was Carol Barrett, who not only works in data center planning at Intel, but is also a leader in the OpenStack Community. She’s deeply involved in the Product Working Group, the Enterprise Working Group, and the Women
It’s been just over 15 months since Cisco set out to build the Intercloud, a globally connected network of clouds. This massive effort brings together partners from across...
So. Much. Data. Every hour 300,000 new things connect to the Internet. That’s more than 50 million things a week. And by 2020, we estimate that 50 billion things and five billion people will be connected. These are staggering numbers. And they speak
Providing cost effective technological innovations is key to The Salvation Army’s mission of meeting human needs without discrimination or geographic boundaries. As an international non-profit organization the ability to deliver life changing
KPIT is a global IT Consulting and Product Engineering partner focused on co-innovating domain intensive, technology solutions for corporations specializing in automotive & transportation, manufacturing and energy & utilities. Our journey to
On behalf of the development team. I’m pleased to announce the 0.3.0 release of Microservices Infrastructure. In the weeks since 0.2, we’ve added a number of features and improvements. The software can be downloaded at
