Vikas Butaney

SVP, CX Product Management and Marketing

Customer Experience (CX)

As the Senior Vice President of Customer Experience (CX) Product Management and Marketing, Vikas Butaney leads the product vision and strategy for Cisco's Services portfolio. Under his leadership, the organization is driving transformative innovation at the intersection of technology, business, and customer experience, building and evolving Cisco's Support and Professional Services to empower customers in today's AI era. Recognized for his commitment to customer-centric innovation, Vikas spearheads the transition to modernized support models for organizations across industries. By integrating AI-enabled predictive, proactive, and personalized capabilities, he empowers customers to boost security and operational efficiency and maximize the value of their technology investments. Prior to this role, Vikas served as SVP and General Manager of Cisco Secure Routing and Industrial IoT, where he led product strategy for Cisco Routing, SD-WAN, Industrial Networking, and Multicloud Networking. A proven leader in fostering innovation and pioneering new business models, his career spans senior leadership roles in Cisco network engineering as well as experience at cloud and mobility start-ups, including Accelera and Mobile Iron. He earned his M.S. in Electrical Engineering, focusing on Optical and Data Communications, from Virginia Tech in Blacksburg, VA.

Articles

DIGITAL TRANSFORMATION

Vikas Butaney

Bridging the IoT Computing Gap: Edge Compute, IoT Gateways, and AWS

3 min read

Exciting demo from Cisco at AWS re:Invent -- an example of Cisco working with AWS to help developers bridge the IoT computing gap from cloud to the edge.

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Vikas Butaney

Cisco’s LoRaWAN Solution 2.0 Boosts Capabilities to Accelerate Adoption

4 min read

How are copper spools, garbage bins, a cool wireless technology, and Cisco related? Answer: Cisco’s LoRaWAN Solution 2.0! I know that may sound cryptic – let me explain this better.

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Vikas Butaney

From Asset Tracking to a Connected Mouse Trap

2 min read

From outdoor geolocation and asset tracking to a connected mouse trap, LoRaWAN™ is all about making connections and powering innovation.

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Vikas Butaney

Cisco Delivers Industrial IoT Network Management for Operations Teams

2 min read

Today Cisco announces a new software product purpose-built for operations teams to manage industrial Ethernet networks across their Industrial Internet of Things (IoT) initiatives. The Industrial Network Director...

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Vikas Butaney

3 Ways Cisco is Enhancing the Industrial IoT

5 min read

As the Internet of Things (IoT) gains widespread adoption, we now have the opportunity to accelerate business outcomes. Whether a business needs to create agile supply chains, automate manufacturing processes, or reduced operating costs, Cisco Industrial IoT solutions and products make it easier to innovate, boost productivity and derive value from IoT data. The new […]

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Vikas Butaney

Low Power Wide Area: LoRa – Emerging IoT Technology Accelerating Service Provider and Smart City Services

2 min read

The Internet of Things (IoT) is accelerating the Digital World. All Connected things however, don’t have the same characteristics in terms of connectivity, bandwidth capacity and deployment. Until recently, the range of wide area connectivity technologies for M2M and IoT applications were largely limited to powered devices over cellular and WiFi. As cities become digital, […]