Cisco Blogs
Voice Search is currently unavailable
Powered by Google Web Speech API
We didn't hear that. Try again.
When autocomplete results are available use up and down arrows to review and enter to select
Avatar

Raad Al-Jawahiry

Cloud Contact Center Engineer

Cisco Meraki

Hello there! I'm Raad, a passionate Cloud Contact Centre Engineer at Cisco, dedicated to shaping seamless customer experiences through cutting-edge technology. I specialize in delivering top-tier contact center solutions for Cisco Meraki, optimizing communication channels to help businesses thrive in a digital-first world. This year, I had the incredible opportunity to deliver a talk on AI chatbots and AI agents in contact centre's at Cisco Live, sharing insights on how artificial intelligence is transforming the future of customer interaction. It was an exciting milestone that reflects my deep interest in emerging technologies and their real-world impact. Outside of work, my heart belongs to my amazing family – a loving wife and our adorable baby daughter. And when I’m not exploring cloud innovations or AI, I’m likely cheering on Arsenal, my lifelong football passion.

Articles

June 3, 2025

WE ARE CISCO

From Rejections to Sold-Out Session: My Journey to the Cisco Live Stage

2 min read

Follow Cloud Contact Center Engineer Raad on his journey from overcoming setbacks to delivering a sold-out session at Cisco Live EMEA.

September 5, 2023

WE ARE CISCO

My Journey to Cisco: Fulfilling a Dream and Finding Family

3 min read

Raad's dream came true joining Cisco as a Cloud Contact Centre Engineer. Having his world shaken soon after, the company's response reinforced his belief that Cisco is the right place for him.