Raad Al-Jawahiry

Hello there! I'm Raad, a passionate Cloud Contact Centre Engineer at Cisco, dedicated to shaping seamless customer experiences through cutting-edge technology. I specialize in delivering top-tier contact center solutions for Cisco Meraki, optimizing communication channels to help businesses thrive in a digital-first world. This year, I had the incredible opportunity to deliver a talk on AI chatbots and AI agents in contact centre's at Cisco Live, sharing insights on how artificial intelligence is transforming the future of customer interaction. It was an exciting milestone that reflects my deep interest in emerging technologies and their real-world impact. Outside of work, my heart belongs to my amazing family – a loving wife and our adorable baby daughter. And when I’m not exploring cloud innovations or AI, I’m likely cheering on Arsenal, my lifelong football passion.