I launched my Cisco career in 2012 as a bilingual logistics agent, energetically supporting the LATAM team, within our dynamic supply chain and logistics operations. Motivated by an unwavering commitment to excellence, innovation, and collaboration, I joined the Cisco High Touch Operations team in 2016, where I delivered outstanding support to American and Canadian customers. Embracing new opportunities for growth, I advanced in 2021 to Service Delivery Manager, further progressing to Team Lead, Expert Care Lead, and now proudly serve as PMO and Expert Care Lead for Service Provider (SP) Canada. I am especially enthusiastic about the integration of artificial intelligence within our organization, recognizing its transformative impact on efficiency, customer experience, and the future of technology. Throughout my journey, I have remained deeply positive and grateful for the teamwork, mentorship, and visionary leadership that have shaped my professional path. Beyond my fulfilling career, I am a proud mother of two and an active volunteer with the Canadian Red Cross and Saint John Ambulance dog therapy program in Halifax, Nova Scotia. My passion for community engagement extends to youth sports, where I serve as a backup coach for my daughter’s soccer team and actively support my son’s baseball team. In my spare time, I am dedicated to continuous self-improvement, challenging myself through self-study, pursuing Cisco-recommended learning paths, and advancing my knowledge in AI and IT security. I approach every aspect of life and work with enthusiasm, optimism, and a genuine desire to create a positive and lasting impact.