Lenore Files

Solutions Marketing Manager

Customer Collaboration

Lenore Files is a Solutions Marketing Manager supporting the Customer Collaboration portfolio at Cisco. In this capacity Lenore is responsible for overall marketing planning and execution which includes; product positioning, solution messaging, events, social media and go-to-market activities that support social media customer care, video-enabled contact centers, agent and supervisor applications and advanced contact routing and queuing solutions.

Lenore joined Cisco as part of its November 1999 acquisition of WebLine Communications. While at WebLine, she held a variety of marketing and go-to-market roles. In her free time Lenore enjoys outdoor activities such as tennis and provides advocacy support to families dealing with Autism Spectrum Disorder.


April 7, 2015


Enterprise Connect 2015 – it’s about communication, not technology

2 min read

Let’s step into the “way back machine.” It’s 1985, and my friends and I are waiting in a long line to purchase U2 concert tickets. We are beyond excited; they are coming to the Worcester Centrum and we are determined to score tickets for this momentous event! It’s a very, very long line at the […]