Laurel Adams

User Experience Researcher


Laurel is a UX researcher working across the Webex product portfolio to unearth and advocate for users’ needs in the product development process. She manages all aspects of generative and evaluative research studies. You can often find her interviewing users, identifying patterns, and brainstorming opportunities.

Laurel started her research career as an investigative journalist, honing her craft at the Center for Public Integrity, Viacom, and d.light design before joining Webex. She has a BA in International Relations from the University of Delaware, an MBA in Design Strategy from the California College of the Arts and is a doting dog mother to Stevie, a 2-year old terrier mix.


November 18, 2020


How Webex Uses Patient and Provider Insight to Improve Virtual Care Delivery

2 min read

Read more about a recent study that unearthed the challenges, opportunities and patterns of behavior when using video in healthcare settings.

July 29, 2020


Why Healthcare Providers Need Secure Telehealth Solutions

2 min read

With telehealth on the rise, providers must reconsider how their technology solutions keep patients' data safe and comply with their HIPAA requirements.