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Lance Perry

Vice President

Customer Strategy & Success

Lance Perry leads Cisco’s Customer Strategy & Success (CS&S) group, which forges partnerships with Cisco sales teams and customers by sharing IT architecture, system, and application best practices. Under his direction, CS&S aims to ensure success for the worldwide Sales and Marketing groups in all matters relating to IT including regional IT sales, IT events, and the Cisco on Cisco program, which showcases the value of Cisco IT’s technology innovations. Ultimately, CS&S wants to transform how employees, customers, and partners experience Cisco through IT.

Applying his expertise in IT and his strength as a communicator, Perry develops vital relationships with key stakeholders. As a trusted advisor for infrastructure, an executive liaison to multiple business units, and the IT representative on cross-functional Cisco business councils, Perry serves as a member of the IT senior leadership team at Cisco, shaping IT policy and processes.

Perry joined Cisco in 1995, bringing comprehensive experience in delivering technology resources, while aligning IT with the business. Prior to his current role, he served as Vice President of Infrastructure, where he is credited with increasing employee productivity through the design and deployment of innovative technologies. Previously, he was senior director of IT Enterprise Operations and Hosting, where he made significant contributions to Cisco's worldwide enterprise resource planning (ERP) upgrade, built a worldwide data center infrastructure, and increased IT's focus on continuous improvement to increase service levels, year over year.

Prior to his career at Cisco, Perry held senior IT management positions at Apple Computer, Goldman Sachs Group, and Communication Science, Inc. Throughout his career, Perry has been active in social causes, including activities to support Shepherd's Gate and Hunger Relief International.

Articles

January 25, 2018

INSIDE CISCO IT

How Relevance Helps IT Talk Business

We know the technology we develop and manage in IT is an ever more vital element of business success. Yet even as our business counterparts acknowledge their reliance on technology, IT often feels marginalized in business strategy and decision-making discussions. The solution for this dilemma is to make IT more relevant to the business. That’s […]

February 13, 2015

DIGITAL TRANSFORMATION

Evolving Millennial Connections Using Wearables

Don’t look now, but that guy’s app just measured his heartbeat when he saw you and we think it’s a match! Sound far-fetched? Well, it’s not. In a very interesting (and possibly draining) year-long dating social experiment, a Newsweek contributor discovered that finding love has gone beyond reviewing online profiles, as some of the industry’s […]

December 15, 2014

EXECUTIVE PLATFORM

The Future of Work: The Partnership Between HR and IT

The workplace is forever evolving. With the widespread use of collaboration technology and the addition of Gen Y and Gen X employees, it’s knowledge workers who are driving changes in the workplace. The emerging mantra is: Work is something you do, it is no longer someplace you go. (And if you do go to a […]

April 14, 2014

INSIDE CISCO IT

Summary: IT Takes a Seat at the Business Table

As an IT leader, it is time to take your seat at the business table and understand how IT can stay relevant in this Internet of Everything era. A recent Gartner Insight highlights the importance of aligning IT strategies with business goals to “remain relevant beyond 2020.” The next logical evolution on the IT journey […]

April 14, 2014

EXECUTIVE PLATFORM

IT Takes a Seat at the Business Table

As we move ahead in this Internet of Everything era, we’re sure to see more connections and integration—and that’s why technology professionals have to work to understand the big picture, moving out of IT silos and taking an end-to-end business view—with a services bent. The point’s well made in a recent Gartner Insight on the […]

March 4, 2014

INSIDE CISCO IT

Jabber Integration within Salesforce.com Boosts Productivity

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one […]

November 5, 2013

EXECUTIVE PLATFORM

From Information to Innovation: The New CIO in an Internet of Everything World

In my role at Cisco, I have taken interest in understanding how we, as people, are driving the need for innovative technology to fuel change in our world. As we find new ways to interact as consumers or communicators, we demand that technology keep pace – to be fast and to adapt.   Today’s Chief Information […]

Connected Millennials Entering the Workforce

Earlier this year, CNN reported that the U.S. jobless rate fell to its lowest level since 2008. Positive job growth—and having the talent to fulfill these job openings—is great news for employers, jobseekers, and the economy as a whole. As the academic year comes to an end, college graduates around the world are getting ready […]