Lance Perry

Vice President
Customer Strategy & Success

Lance Perry leads Cisco’s Customer Strategy & Success (CS&S) group, which forges partnerships with Cisco sales teams and customers by sharing IT architecture, system, and application best practices. Under his direction, CS&S aims to ensure success for the worldwide Sales and Marketing groups in all matters relating to IT including regional IT sales, IT events, and the Cisco on Cisco program, which showcases the value of Cisco IT’s technology innovations. Ultimately, CS&S wants to transform how employees, customers, and partners experience Cisco through IT.

Applying his expertise in IT and his strength as a communicator, Perry develops vital relationships with key stakeholders. As a trusted advisor for infrastructure, an executive liaison to multiple business units, and the IT representative on cross-functional Cisco business councils, Perry serves as a member of the IT senior leadership team at Cisco, shaping IT policy and processes.

Perry joined Cisco in 1995, bringing comprehensive experience in delivering technology resources, while aligning IT with the business. Prior to his current role, he served as Vice President of Infrastructure, where he is credited with increasing employee productivity through the design and deployment of innovative technologies. Previously, he was senior director of IT Enterprise Operations and Hosting, where he made significant contributions to Cisco's worldwide enterprise resource planning (ERP) upgrade, built a worldwide data center infrastructure, and increased IT's focus on continuous improvement to increase service levels, year over year.

Prior to his career at Cisco, Perry held senior IT management positions at Apple Computer, Goldman Sachs Group, and Communication Science, Inc. Throughout his career, Perry has been active in social causes, including activities to support Shepherd's Gate and Hunger Relief International.

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