Cisco Blogs / Claudia Kittredge
Senior Director, CX Programs and Compliance
CX Programs and Compliance
Claudia, Customer Experience Senior Director, leads Strategic Lifecycle Solutions globally for Cisco partners and customers. Prior to her current role, she led the CX Centers Portugal and was responsible for establishing the newest Customer Success and engineering Center of excellence for Cisco globally in Lisbon, Portugal. She led a technical delivery team, recruiting, on-boarding, customer engagement and forged key partnerships with universities, affinity groups and local public sector.
Claudia has more than 25 years of leadership, strategy and operations and sales experience in the IT sector.
Prior to joining Cisco, Claudia held Regional Sales Manager role for Latin America at 3Com. Claudia began her career at Cisco in product sales as a Service Provider Major Account Manager for US-based Latin American accounts. In both positions, she sought to leverage the dual aspects of her double major at Temple University: Spanish and International Business.
A proponent of both personal and organizational growth, she then took on leadership of Strategy and Business Operations for Technical Services (TS) in the Emerging Markets. Her responsibilities spanned development and implementation of organizational strategy, driving operational excellence through Six Sigma and establishment of the TS Services Enablement function across the geography and overall operational excellence.
To further broaden her services experience, Claudia took on leadership in Advanced Services (AS) overseeing Global Portfolio and Product Management Field Engagement. Claudia led the acceleration of adoption of the AS portfolio globally within Cisco’s client and partner base. In FY16, Claudia moved into a role, driving strategic priorities, planning and operations for the Global TAC & TS Product Management team, now the Global Customer Experience Centres Strategy, Planning & Operations organization.
A strong advocate of diversified leadership, Claudia enjoys developing our best and brightest talent through mentoring, supporting, and attending conferences such as Simmons Leadership, and participating in Cisco events like Women of Impact. She is on the Cisco Advisory Board for HBCUs and is the Executive Sponsor for Bennett College.
Claudia lives with her husband and two sons and resides in the US.
Sharing career opportunities and advice with the women of Bennett College
A recent Women at Cisco event at Bennett College demonstrated how entry-level digital and cybersecurity skills can enhance students' competitive edge, no matter their career choice. Cisco is dedicated to creating opportunity for non-technical students in the IT field as we support the strategic sustainability and legacy of HBCUs like Bennett College.