Imagine that you head the leading telecommunications provider in Italy and you are watching traditional service and revenue streams struggle under intense competitive pressure. Customer retention is a major issue because the types of services required by your residential and business clients are changing. Clearly, you need to retain customers and do so by offering new services. It is a generally known business fact that often it is more cost effective to invest in retaining customers than trying to get new ones in such competitive industries.
So, how would you do it?
FASTWEB, a Swisscom company, asked Cisco exactly that question. FASTWEB’s analysis indicated that offering cloud-based service delivery would be an excellent opportunity to retain existing business while capturing new revenue streams from Italian businesses looking for new IT solutions. But FASTWEB struggled with execution due to insufficient resources to develop and deliver these new services.
So, FASTWEB adopted Cisco’s Unified Data Center architecture which includes Cisco UCS Blade Servers and Intelligent Automation for Cloud (IAC). Cisco UCS servers were selected for performance, reliability, and the ability to integrate smoothly with other heterogeneous elements in their solution stack. They thoroughly analyzed cloud management solutions, and Cisco IAC scored the highest in their evaluation for:
• Openness and flexibility
• Ease of use by users and administrators
• Single management console access to the entire cloud service lifecycle
• Ability to build services without deep technical skills
Teaming with Cisco Services, FASTWEB implemented cloud service delivery across six distinct use cases. Because of UCS they did so with minimum server hardware, gaining a complete cloud infrastructure that consumes only a few racks. With this Cisco Unified Data Center strategy and solution, FASTWEB estimates their customers can save around 50 percent over three years utilizing FASTWEB services compared to on-premises infrastructure.
What’s more FASTWEB relies on Cisco IAC to offer customers a portal that is intuitive with fast delivery thanks to strong automation and orchestration of all cloud elements, including network. None of their competitors in the Italian marketplace has an offering equal to this unified solution from Cisco.
Now FASTWEB’s cloud services are growing smoothly thanks to technology that scales as quickly as their business does. FASTWEB plans to expand its use of Cisco IAC to offer new services as such PaaS and SaaS for their customers.
Every area of your business has a stake in the way IT delivers services. Each one needs speed, agility, efficiency, and a clear definition of its relationship with all of the other areas and the business as a whole. In order to get there and create an agile and efficient organization that flows, you need to unify IT with all areas of the business. There is no way around it.
If your company is one of the four out of ten companies moving to a private cloud by the end of 2014, then you know you need a solution that does more than dispense virtual machines in minutes. You need a solution to deliver diverse services across an entire solution stack. You need a cloud partner that can align with the demands of your business today, tomorrow, and well into the future. Always keep in mind that your cloud technology choices are major decisions with business-critical impact.
Selecting a cloud management solution is a strategic decision for your organization. In a previous blog, I wrote about Cisco Intelligent Automation for Cloud (IAC) receiving the highest score in the Forrester Private Cloud Wave Report for cloud vision and strategy. What we presented to Forrester, and even more, is now available for your organization through the latest release of Cisco IAC.
How does vision and strategy translate into IT better aligning with your business? Sit back and watch this informative, short video to find out.
Every day customers tell me what keeps them up at night is not how to reduce costs but how to survive. Just as in nature, survival for business depends on intelligence and fast and agile execution of processes. To make these capabilities part of your organization’s genetic composition, so that they are intrinsic, almost intuitive, you need a cloud management solution that sees, understands, and manages your whole environment: physical and virtual, networks, applications, and more – whatever comprises your stacks.
Plus, you need cloud efficiencies to extend beyond your data center securely and encompass business functions such as delivery of development environments within minutes, the ordering of a new laptop or virtual desktop, onboarding of a new employee, or even the ordering of office supplies. And you want to be able to do all of these things from a unified user interface.
That’s exactly what the latest release of Cisco IAC brings to the table:
• The integration of Cisco IAC and Cisco UCS Director delivers a comprehensive private cloud, which frees you to focus on creating differentiated services instead of building your cloud.
• A unified self-service portal and catalog covers your enterprise, providing a modern online shopping experience across all data center and workplace functions.
• Advanced cloud governance offers the ability to manage demand, suppliers, and service consumption tracked to specific budgetary or resource thresholds.
But wait, there’s more. There’s the network. Any NOC expert will tell you that delivering network services in the cloud is a manual, trouble-ticket-based grind. At a time when your business needs speed and agility, manual network service delivery slows down IT and your business.
Unchain your business with Cisco IAC’s out-of-box templates that automate the delivery of VPNs, firewalls, and load balancers. We’re not talking about a single configuration applied to every organization, but the ability for each tenant to define its own unique network service configuration.
Cisco understands that cloud management is more than dispensing virtual machines. The latest release of Cisco IAC allows IT to align with your business, so that you’re free to not just survive, but to thrive.
Take the next step and watch this technical video overview of Cisco IAC.
Whether working with bare-metal servers or virtual machines; provisioning applications and infrastructure traditionally are independent tasks that are completed by different data center teams. Infrastructure is usually provisioned manually. Applications are customarily provisioned via golden templates. As customers look to move automation beyond infrastructure to include applications, the maintenance complexity and manual “last mile” configuration associated with application golden templates is no longer a sustainable solution.
The situation has made Puppet and Chef popular. Both assist with automating the infrastructure life cycle as well as rapid application deployment. But some system admins prefer to use Puppet. Some prefer Chef. Cloud admins want to use Amazon, vCloud Director or OpenStack. What to do?
Cisco lets you use either or both and makes it easier to automate application delivery thanks to the Cisco Application Stack Accelerator for Intelligent Automation for Cloud (IAC). With this cloud accelerator, those “last mile” deficiencies are practically eliminated.
Bringing together the knowledge of infrastructure and application specialists, this solution automates the design and configuration of application stack components. The result is an application blueprint that consistently delivers applications within minutes, across multiple cloud platforms, to the exact design and specification of the application architect.
Watch these two videos to better understand application blueprints as well as how they can be consumed by Cisco IAC.
Video #1 clarifies what an application blueprint does and how to design and configure them
Video #2 walks you through how to deliver fully configured multi-tier cloud applications with Cisco IAC
Why is this important? Customers tell us that they struggle with multiple requests for virtually the same application. One particular customer, discovered that they had 250 requests for the same application in a two month period. Each one of these requests took IT four to six weeks to deliver before the project could begin. This not only shows down IT but your business as well.
Using Cisco IAC and the Application Stack Accelerator, you can automate the design, configuration and consumption of applications via the Cisco IAC portal. The result? Customers get their application within 30-40 minutes instead of four to six weeks resulting in projects starting sooner. IT spends less time spinning up multiple versions of virtually the same application allowing them to focus on new innovative services. Bottom line: your business experiences agility, speed, and efficiency.
Industry analysts forecast that four out of every 10 companies will be utilizing a private cloud by the end of 2014. With cloud automation becoming this prevalent, you owe it to yourself to learn how Cisco IAC and the Application Stack Accelerator can speed up the design, configuration and consumption of applications within your organization.
Together, this solution can help you deploy applications efficiently; reduce complexity and ensure that applications are deployed to the architect’s exact design and specification.
Another week of all the technology that’s fit to whiteboard, Engineers Unplugged features Chris Wahl (@chriswahl) and Steve Kaplan (@ROIDude) talking through cloud stack options, including Cisco Cloupia and Cisco Intelligent Automation for Cloud (IAC) as well as VMware’s vCloud Director (vCD) and vCloud Automation Center (vCAC). It’s ___aaS in the new cloud world. Great conversation from the partner perspective. Here we go:
Chris Wahl and Steve Kaplan with the very first UaaS (Unicorn as a Service). Is there anything the cloud can not do?
Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:
Episodes will publish weekly (or as close to it as we can manage)
Customers have often said to me, “Joann, we have virtualization all over the place. That’s cloud isn’t it?” My response is, “Well not really, that is not a cloud, but you can get to cloud!” Then there is a brief uncomfortable silence, which I resolve with an action provoking explanation that I will now share with you.
Here’s why that isn’t truly a cloud. What these customers often have is server provisioning that automates the process of standing up new virtual servers while the storage, network, and application layers continue to be provisioned manually. The result is higher management costs that strain IT budgets, which are decreasing or flat to begin with. With this approach, businesses aren’t seeing the agility and flexibility they expected from cloud. So, they become frustrated when they see their costs rising and continue struggling to align with new business innovation.
If your IT department adopted widespread virtualization and thought it was cloud, my guess is you are probably nodding your head in agreement. Don’t worry, you’re not alone.
So then, what are the key elements an organization needs to achieve the speed, flexibility and agility promised by cloud?
1) Self-service portal and service catalog The self-service portal is the starting point that customers use to order cloud services. Think of a self-service portal as a menu at a restaurant. The end user is presented with a standardized menu of services that have been defined to IT’s policies and standards and customers simply order what they need. Self-service portals greatly streamline resource deployment which reduces the manual effort by IT to provision resources.
2) Service delivery automation
After the user selects services from the portal service menu, then what? Well, under the hood should be automated service delivery—which is a defining characteristic of a real cloud environment. Behind each of the standardized menu items in the self-service portal is a blueprint or instructions that prescribe how the service order is delivered across the data center resources. This has been proven to appreciably simplify IT operations, reduce costs and drive business flexibility.