Self-Service Portal

Whether you call it digital disruption or the age of the empowered customer, business models are being disrupted; and at the center are our customers.  Customers are driving new consumption models that focus and align the way they want to consume technology:  faster, cheaper and with a higher degree of service.  Accommodating our customers requires […]

Major change and growth is happening in the way data centers are functioning. This change is being led by cloud technology. IT’s role is changing from an infrastructure provider to strategic business partner. The new role for IT is to align you with the services you need, when you need them, from a portfolio of […]

Customers have often said to me, “Joann, we have virtualization all over the place. That’s cloud isn’t it?”   My response is, “Well not really, that is not a cloud, but you can get to cloud!”  Then there is a brief uncomfortable silence, which I resolve with an action provoking explanation that I will now share […]