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SIAM: the next ITIL?

The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing a larger number of smaller partners. As the services and businesses become more critical or complex, the level of service integration becomes deeper. SIAM builds on the ITIL framework, and expands it.

What is SIAM?

  • According to Wikipedia: “Service integration and management (SIAM) is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organization.”
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  • The UK Government defines it as “Service integration and management lets an organization manage it’s service providers in a consistent and efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs.
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  • Kevin Holland, ITIL expert is a bit more specific “Service Integration and Management(SIAM) is both a model and a function which provides a single point of accountability for the service management and delivery of all services provided by internal and external service providers, by taking responsibility for and assuring suppliers performance ,  coordinating delivery, integration , and interoperability across multiple providers, and providing the necessary governance on behalf of the users.”
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Essentially, it is about keeping (or recovering) control – IT organizations use more and more external support providers today, and managing these relationships is getting more complex. SIAM might be the answer to this challenge, because it is all about how IT will deliver the capability to achieve end-to-end service excellence in an increasingly complicated environment by actively managing all aspects of service performance.  Basically, it supports businesses by helping them get the most out of their outsourced and externally managed services.

Why is SIAM important now?

SIAM is in the spotlight of the key analyst groups, Forrester and Gartner.  Spending on external and internal IT services is higher than ever; However, according to Gartner’s 2014 key metrics survey, only 11% of respondents  say that they have mastered their approach to sourcing, and 89% need to improve competencies and significantly raise their maturity levels in order to manage multi-sourcing successfully. (Source)  These metrics show large future potential for SIAM.

If you decide to research SIAM further, keep in mind that SIAM is sometimes referred to as MSI (Multi-sourcing Service Integration)

Are you using or considering a SIAM framework? I would love to hear your thoughts.

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Exciting Medianet Enhancements in Cisco’s New VSM 7.2 Solution!

At ASIS 2013 in Chicago, Cisco and ActionPacked! Networks will be demonstrating new Cisco Medianet capabilities integrated into the VSM (Video Surveillance Manager) 7.2 solution and ActionPacked! networks’ LiveAction.

With this release, an MSI-enabled management station such as LiveAction will be able to securely connect with the media server, IP cameras, and the client viewer to troubleshoot QoE issues. LiveAction has built compelling visualizations of the progress of a mediatrace and results.

Troubleshooting with Mediatrace provides IT administrators the ability to quickly detect any network issues and pinpoint the root cause these issues in the network. This is significant in IP video surveillance deployments of any scale as they operate in a shared network environment and contend for resources with other applications running on the network.

A sample screenshot below: Read More »

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Cisco Medianet Webinar: “Media Services Interface (MSI): Simplified Deployment and Reduced Operational Costs” Posted on YouTube

Vasanth Matamudra, Product Manager from the Cisco Medianet team, recently led a webinar presentation hosted by ActionPacked! Networks, a Cisco Developer Network (CDN) registered partner. The title of the webinar presentation is “Cisco Medianet—Media Services Interface (MSI): Simplified Deployment and Reduced Operational Costs.”

ActionPacked! Networks has posted the entire webinar on YouTube.

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ActionPacked! Networks Completes Interoperability Verification and Testing of the Live Action Software!

We are excited to announce that ActionPacked! Networks successfully completed interoperability verification and testing of LiveAction for the MSI management CDN program. This makes them the first management partner to support the MSI’s REST-based management interface (v3.1). This support gives LiveAction the ability to monitor and troubleshoot issues on any MSI enabled endpoint. LiveAction supports both certificate-based and username/password based authentication to MSI-enabled endpoints.

LiveAction is also a Medianet Systems Management CDN partner supporting Medianet capabilities on the network elements. With their current enhancements to support the MSI management interface, LiveAction becomes one of the first products to support Medianet capabilities on endpoints as well as the network.

This successful IVT also underlines the fact that Medianet is based on open standards and was designed from the start to be an open, interoperable architecture.

A few additional highlights on LiveAction:

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Cisco Medianet Webinar: “Optimizing Networks for Video, Voice, and Data” Posted on YouTube

Aamer Ahkter, Technical Marketing Engineer from the Cisco Medianet team, recently led an hour-long webinar presentation hosted by ActionPacked! Networks, a Cisco Developer Network (CDN) registered partner. The title of the webinar presentation is “Optimizing Networks for Video, Voice, and Data.”

ActionPacked! Networks has posted the entire one-hour recording of the webinar on YouTube. Those wanting a more detailed overview of Cisco Medianet technologies from a leading Cisco SME should be sure to check out this excellent and insightful presentation.

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