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Norway Looking to Lead in Customer Experience & Engagement

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Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.

The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.

This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »

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Powerful API’s Unlock Location-based Services

We’ve all been there, seen it, and even done it ourselves. We’re talking or texting on our phones while walking around the isles of our favorite store. Half the time people are in a venue they’re more fixated on what’s happening on their phone than what’s around them. What about those brick and mortars around us? How can they get our attention when our noses are in our devices?

The way people use their devices may never change, but the way in which businesses interact with their mobile phone loving customers can. Cisco’s Customer Mobile Experiences (CMX) solution provides businesses with the technology to leverage the mobile trend to their advantage by serving smartphone carrying visitors, guests, passengers, shoppers and students location-based services to get their attention.

Among these tools is a valuable set of API that can unlock location-based services, such as indoor navigation and push notifications to create a more personalized mobile experience.   Read More »

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Smart Cities Are a $7.5 Billion Annual Opportunity for Technology Providers

Cities around the globe are beginning to build out new digital services such as smart lighting, traffic, waste management and data analytics to reduce costs, tap new sources of revenue, create new innovation business districts and improve the overall quality of urban life. The previous blog (“How to Make Money from Smart Cities”) identified the great opportunities for the technology vendors and partners to help to create and operate these digitally smart cities of the future.

The Cisco Smart City Business Architecture identifies a set of essential requirements in a number of different business layers essential for delivering and operating a successful smart city initiative.  In order to measure this opportunity, we developed a detailed economic model based on the business architecture.  We chose Seattle in the USA as a representative city, with roughly 3 million people in the greater metropolitan area, to quantify the potential opportunity available to technology providers.  Our model smart city initiative included covering 30 per cent of the city area with a Wi-Fi network and four key smart city solutions -- traffic incident management, smart lighting, smart parking, safety & security.  In addition, we included the technology platforms, operational capabilities, and services in the Smart City Business Architecture. All of the services and solutions were modeled as managed services, generating an annual revenue stream to the provider. Read More »

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Revamping the MSE User Interface

As part of the WLC 8.0 release, we addressed customer comments and revamped the user interface (UI) for the MSE. We wanted to make it easier for customers using both MSE and PI to adjust to larger deployments. We also wanted to quicken the pace at which we could deliver features to the customers. Today I want to walk you through the landing page and configuration of the new MSE UI.

Landing Page

The landing page is the first thing one sees when logging into  the MSE UI. This page provides the user with a basic snapshot of system health, an easy way to launch the apps, and a quick status of the various services on MSE.

System Health

The new UI highlights important parameters like CPU and Memory usage in order to give the user an indication of the stress being handled by the MSE.

 mseui1 Read More »

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What Mobile Cloud Means for Service Providers and Enterprises

In an increasingly digital, mobile and connected world, organizations need new ways to maintain real-time contact with their employees, customers and partners. And mobile cloud will be a major force enabling these ubiquitous connections and reshaping the business landscape. The first post in this series, by Padmasree Warrior, explores how the convergence of mobility and cloud will deliver unprecedented transformation for all organizations. In the second post, Sujai Hajela answers the question, “What exactly is mobile cloud?” In this post, Joe Cozzolino looks at what mobile cloud means for service providers and enterprises.

Be sure to listen to a new Future of Mobility podcast featuring Cisco’s Joe Cozzolino and Sujai Hajela about the power of mobile cloud. Download or listen via iTunes.

The value of mobile cloud is embodied in our 21st century nomadic, hyper-mobile lives. We no longer think in terms of boundaries – between home and office, between laptop, smart phone and an ever-expanding array of devices. We have no patience for latency. Our offices are wherever we are at the moment we need to connect with a colleague or customer, and the device we use is whatever is at hand. Making that happen is no mean feat for mobile service providers.

Imagine having the power of your office in the palm of your hand no matter where you are. Your business applications, your files, directories and chat logs. Everything when you need it, where you need it. It won’t matter what device you’re using or what type of network you’re on. You will move seamlessly from 3G to 4G to WiFi.

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So there you are at the airport, waiting for your flight and you get a call from an important customer. She wants to review the past month’s reports with you, share a file and bring in some colleagues via TelePresence. It has to be now, it has to be secure – and you have to board your plane.

Read More »

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