Cisco Blogs


Cisco Blog > Collaboration

Expressway: The Invisibility Cloak for Mobile & Remote Users

Improving workforce productivity is about more than telling employees to work harder, do more, and think faster. It’s about giving them the right resources and removing barriers so that they can do more.  One way Cisco is helping organizations improve productivity is by making our technology invisible to users.  We’re designing our products to be so intuitive that the complexity of the technology fades away and simply lets the end-users do what they need to do.  No training, no extra buttons to push, no fancy set ups, and no need to involve IT.   It’s a journey, but we are making progress.  A great example of this progress is Cisco Expressway, our advanced collaboration gateway.  It is the “invisibility cloak” for a variety of use cases including for mobile and remote workers.

Unknown to remote and mobile Cisco Jabber users, Cisco Expressway is behind the scenes doing the work to make their experiences secure and easy.  Employees simply log into Jabber and begin collaborating on their device of choice no matter where they are.  It’s Expressway’s firewall traversal technology working in the background that hides (eliminates) the need for the user to fire up a VPN. And with Expressway x8.5’s new single sign-on capabilities, employees do not need their user name and password every time they want to access a different application on Jabber.  It just works.

Similarly, Expressway is helping teleworkers by enabling VPN-less access for Cisco endpoints including Read More »

Tags: , , , , , , , ,

Building a true HetNet

Andrew MackayBy Andrew Mackay,  Head of Mobile Solutions, APAC

I have discussed in the past the increasing importance of Smallcells in a Service Providers access strategy (Bringing LTE Indoors and Cost Optimised Indoor Coverage), but to truly leverage Smallcells once deployed in an optimal way is not a trivial task. Normally the Smallcell supplier is different to the Macro network and often a different mix of technologies (e.g in the case of Wi-Fi) and frequency bands are involved. The term Heterogeneous, meaning “diverse in character or content” (oxforddictionaries.com), is indeed fitting. So what is the right approach to building an optimal Heterogeneous Network or HetNet?

The guiding principle must be the consideration of end user Quality of Experience (QoE). Read More »

Tags: , , , , , , , , , , , , , , ,

How I Manage a $4B Business from my Phone

I don’t use my laptop to run my business.

It’s not that I don’t like my laptop. It’s just that I really love using my mobile device — for everything. My mobile is incredibly convenient, small, and functional. Let’s face it: we’re lucky to be in the era of the smartphone when one device can do almost everything. And best of all, I actually can run my business with just this device.

Two years ago, when I started at Cisco, it was not possible for me to run my business with a smartphone. Something was missing. I used email and SMS and voice/video on my phone, but it wasn’t quite enough. I realized that I needed one place to stay connected to the work we were doing and to stay connected to the people I needed to work with. And do it both in real-time, and non real-time.

That need is pretty obvious to other people too, as it now seems every week there is a new messaging app targeting mobile workers like me. What all of these apps are missing is a way to connect real-time collaboration with non real-time conversations. Most of these apps treat this problem as an afterthought, but we didn’t. So while everyone is running in one direction, we’re going a different way. A better way.

Today, I’m excited to tell you that Cisco has developed that very tool and we launched it today: Project Squared built on our new Cisco Collaboration Cloud.

Project Squared is our brand-new enterprise business collaboration application. Read More »

Tags: , , , , ,

Policy that Comes to You

As consumers and workers seamlessly move from home, to the office, the subway, coffee shops, and everything in between, they expect a seamless connectivity between their mobile, Wi-Fi, and broadband experience.  It makes sense that the policy for their data use will also be seamless across all technologies, thus providing the user with a more customized experience.

Seamless Connectivity

NTT  Docomo recently announced that they will Read More »

Tags: , , , , , , , , , , ,

Building the Platform for the Internet of Everything

We are embarking on a new technological journey that will fundamentally change forever the economy, society and the way that we live.  Wired magazine described a new era where “the most mundane items in our lives can talk wirelessly among themselves, performing tasks on command, giving us data we’ve never had before.”  The Internet of Everything (IoE) is a world where up to 50 billion things (or devices) will be connected to the Internet by 2020; or, the equivalent of 6 devices for every person on the planet.

Businesses are beginning to completely re-design their processes, operations and business models to benefit from this new era.  We are already starting to see the emergence of smart cities, connected utilities, connected railways, connected factories, connected cars, and even connected mines, to name but a few.  All industries are looking to IoE as a breakthrough technology to help them optimize their business, enter new markets and enhance their relationship with their customers.  This is why industry analysts, like IDC, estimate that businesses will spend up to $20 trillion over the next three years to realize the promise of the Internet of Everything.

But, The Internet of Things is More Than Just “Things”.  As I described in this recent article, the Internet of Things is really a short-hand for the four technology pillars (mobility, cloud, big data and things), wrapped in security, that are forging a revolutionary new, and revolutionary, connected world.  Successful IoE implementations don’t happen in isolation or independently.  Cisco is discovering that successful implementations require a technical and business platform into which different solutions can be easily plugged to efficiently and effectively achieve the promised business benefits.  The cornerstones of this IoE platform include a robust connectivity and technology infrastructure, operational and management services and a range of vertical and horizontal solutions.

IoE Impressions 11.6

In Cisco’s experience, all IoE implementations require all of these technical and business elements to be successful.  Our vision is that effective IoE deployments will build an IoE platform that can be extended across the business, or even entire industries, to deliver a range of unique, value-added IoE solutions.

Starting from the bottom, the layers comprise:

  1. Network Connection – connecting all of the solutions, data and applications through fiber backhaul or licensed cellular.
  2. Network Access – a managed Wi-Fi, or other unlicensed wireless network, to connect all of the sensors and applications.
  3. Technology Platform – a platform to allow new devices and solutions to readily and securely “plug and play” into the overall architecture, and to connect to cloud storage and compute services.
  4. Vertical and Horizontal Solutions – the combination of devices and applications that deliver the unique solutions for different vertical and horizontal industry segments.
  5. Platform Monetization – in some verticals, like smart cities and B2C, opportunities exist to leverage the platform and network to create new sources of revenue.
  6. Shared Operating Platform – a shared platform to consolidate the management, customer care and service issues across all of the solutions.
  7. Professional Services – services to support areas such as systems integration, planning and design.
  8. Program Leadership – services to program manage the entire implementation, operations and partner ecosystem.

Successfully deploying and capturing the tremendous potential benefits of IoE is not just about cool things and applications.  A comprehensive technical, operations and management IoE platform is required to turn vision and promise into reality.

Want to learn more and chat with our Cisco subject matter experts? Tweet us @CiscoSPMobility.

Tags: , , , , , , , , , , , , , , , ,