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My #InternetofEverything Perspective: Driving Smarter with Technology and UPS

Dave Barnes, CIO of UPS, shares his perspective on the Internet of Everything.

The Internet of Everything has transformed the operations of UPS, the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. For starters, the Internet enables UPS to help businesses everywhere deliver on the promise of e-commerce. UPS connects its customers to their customers in ways that improve global supply chains – and at the same time, allows customers to track their packages as they zip their way through UPS’s logistics network.

Cisco_UPS_Ioe Perspective

The Internet also helps UPS optimize its operations: As customers go online to schedule their pickup, UPS computers begin mapping the best way to move this incoming wave of packages – even before they’ve physically entered the UPS system. Being wired into the world enables UPS to deliver more than 16 million packages each day – and 4 billion packages a year – for nearly 9 million customers in more than 220 countries and territories.

Being wired also helps UPS drive smarter. To reduce the time –and fuel – needed to deliver those 4 billion packages, UPS has pioneered a proprietary new mapping and optimization solution known as ORION. ORION – short for On-Road Integrated Optimization and Navigation network – reviews the package information, the delivery instructions given by customers and the wireless data feeds from the handheld computers used by UPS drivers. ORION processes this data using advanced routing algorithms and then provides each driver with the optimal path to make that day’s run. UPS’s network also wirelessly transmits real-time alerts and updates to drivers as they run their routes.

The Internet of Everything is also enabling UPS to offer customers a more personalized delivery experience. Today, UPS customers have the ability to schedule delivery windows, provide special handling instructions – and redirect a package to another location even when it’s on its way. Thanks to the Internet, UPS can give customers big and small the VIP treatment.

What is your #InternetofEverything perspective? Join the conversation today on Twitter.

 

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Fresh, Fast, and Local: Online Grocery Shopping is Coming

JasonHeadShot,cropped

By Jason Kohn, Contributing Columnist

Shoes? Check. Computer gear? Check. Clothes? Flatware? Hot tubs with built-in TVs? Check, check, and check. There’s almost nothing these days that we don’t buy online. But there is one area where the local brick-and-mortar store still reigns supreme: grocery shopping.

When it’s time to stock the fridge, the vast majority of us still do it the old fashioned way. We trek out to the store, walk up and down the aisles, and fill up physical rather than virtual shopping carts. But just maybe, that’s about to change. A number of retailers are experimenting with online groceries, and a growing number of consumers are ready to buy.

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Buckle Up! Social Media Week at Cisco Is Tomorrow (02/14) #SMWSF #SMWCisco

February 13, 2012 at 4:58 pm PST

We have been getting a lot of questions about Social Media Week at Cisco (#SMWCisco) so we thought it would be best to share our answers with you all. If you have any other questions we haven’t covered here, please let us know by commenting on this blog post.

Here we go:

Location:
If you are attending in person, please come to building 9 on the Cisco San Jose Campus.
Building 9, 1st floor
260 E. Tasman Drive
San Jose, CA 95134

Check In and Parking:
Registration starts at 8am. Use the back entrance Read More »

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Innovation: Coke benefits from Cisco in the Warehouse with UC Voice Picking

April 4, 2011 at 3:47 pm PST

I was reminded by a colleague who visited the Promat 2011 event recently of a case study that catches the imagination whenever we talk about it. My colleague had met up with the folks from Datria at the event. Datria were showing the Cisco and Datria Unified Communications (UC) Voice Picking Solution that Coca-Cola Refreshments U.S.A. (CCR) uses (CCR used to be called Coca-Cola Enterprises Inc. before acquisition) in 100 locations or more to date.

Coke fork-lift truck drivers Use these Cisco phones with headsets to pick products more accurately and drive more safely.

For years Coke used a manual pick system Then they moved to a semi-automated one that could deal with full pallets, but then, with more and more products being added, Coca-Cola Refreshments U.S.A (CCR) found that it needed a better system to handle mixed pallets and make less shipment errors. Enter Cisco and Datria.

Way back in 2007, CCR began looking for differentiating technologies, techniques and methodologies that would improve order accuracy. A combination of Cisco, Datria and SAP proved the best solution as CCR chose the Cisco and Datria Warehouse Unified Communications Voice Picking Solution.The benefits have proved phenomenal for CCR.

As their order profile changed CCR could no longer rely on a manual system to deal with mixed cases (80% of the order volume is now mixed pallets). CCR needed to have order accuracy rates of over 99.5% to get preferential supplier treatment from customers like Walmart. The Voice picking solution gives CCR 99.8% overall accuracy and 100% in some locations. And there’s more… Read More »

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