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SIAM: the next ITIL?

The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing a larger number of smaller partners. As the services and businesses become more critical or complex, the level of service integration becomes deeper. SIAM builds on the ITIL framework, and expands it.

What is SIAM?

  • According to Wikipedia: “Service integration and management (SIAM) is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organization.”
    More…
  • The UK Government defines it as “Service integration and management lets an organization manage it’s service providers in a consistent and efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs.
    More…
  • Kevin Holland, ITIL expert is a bit more specific “Service Integration and Management(SIAM) is both a model and a function which provides a single point of accountability for the service management and delivery of all services provided by internal and external service providers, by taking responsibility for and assuring suppliers performance ,  coordinating delivery, integration , and interoperability across multiple providers, and providing the necessary governance on behalf of the users.”
    Details…

Essentially, it is about keeping (or recovering) control – IT organizations use more and more external support providers today, and managing these relationships is getting more complex. SIAM might be the answer to this challenge, because it is all about how IT will deliver the capability to achieve end-to-end service excellence in an increasingly complicated environment by actively managing all aspects of service performance.  Basically, it supports businesses by helping them get the most out of their outsourced and externally managed services.

Why is SIAM important now?

SIAM is in the spotlight of the key analyst groups, Forrester and Gartner.  Spending on external and internal IT services is higher than ever; However, according to Gartner’s 2014 key metrics survey, only 11% of respondents  say that they have mastered their approach to sourcing, and 89% need to improve competencies and significantly raise their maturity levels in order to manage multi-sourcing successfully. (Source)  These metrics show large future potential for SIAM.

If you decide to research SIAM further, keep in mind that SIAM is sometimes referred to as MSI (Multi-sourcing Service Integration)

Are you using or considering a SIAM framework? I would love to hear your thoughts.

References:

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#EngineersUnplugged S3|Ep11: A Look Behind DevOps

September 4, 2013 at 12:50 pm PST

What happens when the camera stops rolling? Often the conversation doesn’t stop, and sometimes we don’t either. Welcome to a special After Hours edition of Engineers Unplugged, where we do a deeper dive into the earlier conversation with Colin McNamara (@colinmcnamara) and Jay Cuthrell (@qthrul) around DevOps, the evolving way of working, and the pros/cons of waterfall vs iterative build.

“Expectations are being set in the marketplace.” “The ruthless removal of annoyances.” And more intriguing soundbites discussed by Jay Cuthrell in this episode.

Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:

  1. Episodes will publish weekly (or as close to it as we can manage)
  2. Subscribe to the podcast here: engineersunplugged.com
  3. Follow the #engineersunplugged conversation on Twitter
  4. Submit ideas for episodes or volunteer to appear by Tweeting to @CommsNinja
  5. Practice drawing unicorns
Multilingual? Get your geek button on.

Multilingual? Get your geek button on.

What’s your take from the DevOps or the end user side? Have you employed a different methodology in your org? Post a comment here, or join the conversation on Twitter. Follow us @CiscoDC.

Habla Geek? Join us for Season 4 shoot at VMworld Barcelona! Ping me @CommsNinja for details.

 

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#EngineersUnplugged S3|Ep8: Continuous Delivery and Software Defined Everything

August 14, 2013 at 12:59 pm PST

Welcome to another exciting episode of Engineers Unplugged! This week, Colin McNamara (NEXUS IS @colinmcnamara) and Jay Cuthrell (VCE @qthrul) talk methodology and the evolution from linear to continuous delivery. How do software cycles impact the software defined world? Trend or next gen? You decide. This is a great look inside the process, complete with tips on how you can engage.

No episode is complete without a few memes, Grumpy and Waterfall unicorn anyone?

Colin McNamara and Jay Cuthrell rock the unicorn challenge: software defined style.

Colin McNamara and Jay Cuthrell rock the unicorn challenge: software defined style.

Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:

  1. Episodes will publish weekly (or as close to it as we can manage)
  2. Subscribe to the podcast here: engineersunplugged.com
  3. Follow the #engineersunplugged conversation on Twitter
  4. Submit ideas for episodes or volunteer to appear by Tweeting to @CommsNinja
  5. Practice drawing unicorns

What’s your stand on ITIL vs Continuous Delivery? Join the conversation on Twitter, or Facebook.com/EngineersUnplugged for the inside track. Comments welcome below!

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Cisco Data Center 2011-Texas: ITaaS Clouds Over ITIL

With the rapid increase in cloud services adoption, many in the industry are asking: Is the current IT Infrastructure Library (ITIL) service management framework relevant to emerging cloud and IT-as-a-Service (ITaaS) providers? In Cisco IT, we think it is. When our new Texas Data Center 2 (DC2) facility is complete, Cisco IT will be delivering private cloud services to our internal customers and transforming into an ITaaS provider. To find out more about how both Texas DC2 and ITIL are integral to this transformation, read more below.

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