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In Case of Emergency, Location Accuracy Matters

emergencyGoing to NENA next week? Join us in Booth 515.

The ability to summon emergency assistance by using a phone to call 9-1-1 has been ingrained in our society for more than 40 years.  For a successful emergency response, it is critical that the responders receive accurate location information.  Traditional wired-line telephony is able to use the location of the physical wires as a source of information for caller location, whereas wireless technologies require more exotic mechanisms to locate a 9-1-1 caller.

Current trends expose risks in the emergency response system as we know it:

  • More and more 9-1-1 calls being made with mobile devices that are not mapped to a physical phone tied to a physical location in a venue.
  • Limited GPS location capability indoors can make it difficult to pinpoint the exact location of a 9-1-1 caller in a multistory building.

Accurate caller location within a building is vital for a timely response to an emergency. With more people using cell phones while indoors, the delays that can occur when emergency responders must rely on outdoor location technologies used inside a building are becoming all too common.  This challenge can be compounded in large buildings with many floors and many rooms on each floor.

TCS and Cisco meet this challenge by using the Wi-Fi network to make emergency response faster and more efficient with:

  • Seamlessly connection of the cellular and Wi-Fi location control planes, providing results within a few meters of accuracy
  • Visibility for accurate mobile 9-1-1 caller location with wireless location mapping specific to the venue

Next week, TCS and Cisco will be presenting this innovation solution at the National Emergency Number Association conference in Nashville, Tennessee.

Come see how we’re disrupting the emergency response space at booth 515. Join us for one of our Buzz Sessions in the NENA Exhibit Hall:

  • Monday, 11:45 a.m. – 12:15 p.m.
  • Tuesday, 12:00 p.m. – 12:30 p.m.
  • Tuesday, 2:45 p.m. – 3:15 p.m.

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Treating Patients Anywhere, Anytime with Telemedicine

JasonHeadShot,cropped

By Jason Kohn, Contributing Columnist

Modern medicine has brought some amazing technological advances. But at the end of the day, the most powerful medical tool remains the old-fashioned one: expert clinicians with the knowledge to evaluate, monitor and care for patients.

The problem: how do you get medical expertise to all of the places it’s needed? One growing answer: Telemedicine.

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49 Days Later, Superstorm Sandy Relief Effort is Still Running on Cisco Technology

January 3, 2013 at 10:20 am PST

More than two months have passed since Superstorm Sandy devastated communities and lives in the eastern United States and the Caribbean.

But Jim Killoran, executive director of Habitat for Humanity of Westchester, still shows up at 6 a.m. every day to lead dozens of volunteers who have come to the Rockaways in Queens, New York, to help families clean, repair, and rebuild their homes.

photo_habitat_1Jim Killoran of Habitat for Humanity of Westchester surveys damage in Breezy Point section of the Rockaways.

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We’re not going to crash? Do I really want to know? TMI!

November 15, 2011 at 8:57 pm PST

A funny thing happened to me on the way to the fair. The Rockwell automation Fair that is.The Pilot comes on the intercom and says something like:

 “Hi, it’s the captain here. I want to tell you that we can’t get the flaps into the right position. We need number 15 and we can only get to 14.” (or he said something like that). “We’ve tried a few times and it doesn’t want to move.”

So we (the passengers) are all thinking: “What does that mean – are we going down?” Most of us don’t pilot planes so we don’t know how serious the situation is. We all agreed in our seating row that it was ‘TMI’ -- Too Much Information? I think he realized that, because he then said words to the effect of:

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Identifying a Caller’s Location for Emergency Response

If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.

At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.

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