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ACE Network: Empowering Users with Self-Service Provisioning and Support Tools

When the ACE pilot network began inside Cisco, it supported a much smaller audience.  In those days we only had around 1000 users, and for the most part these were very technically savvy people.  Mostly they were power users, who could use tools normally provided to our engineering group with ease.  As our ACE “service introduction” network has grown to support over 13,000 users, we are now reaching a much wider audience that still wants to use leading-edge, first-deployment services; yet, with production-level support and ease of use.  To keep up with the needs of our evolving user base, we needed to reduce the amount of time our team was spending on routine provisioning and support tasks – which can take up a lot of time.

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Deploying onePK Applications

This post expands on my previous posts about what makes onePK better, and the onePK software architecture. Here I focus on the application deployment options onePK makes available.

The deployment options are summarized in the diagram below.

Deployment

Process hosting means that the onePK application is running within a container on the same hardware as the network operating system (NOS). Read More »

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The 5-5-5 Rule That Helps Cisco Outsource IT Implementation Successfully

Almost every weekend, Cisco implements 25-30 projects upgrading our core network infrastructure, involving sites around the world. These network projects run from simple office moves and partner connections to complex technology upgrades and acquisition integrations. They also include all the changes that are part of the Cisco IT fleet management program, where we regularly review the network infrastructure at each of our 500+ sites for needed upgrades, and schedule the upgrade cycles. This upgrading work is distributed, detailed, and involves repeatable processes, which makes it ideal for outsourcing:  but there are tricks to handing off responsibility while maintaining extremely high standards.

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New Technologies for the Delivery of Services

July 23, 2012 at 8:11 pm PST

Reduction in the complexity of deploying and managing services, accelerating new service introduction, and reducing capital/operational expenditure overhead are key priorities for network operators today. These priorities are in part driven by the need to generate more revenue per user. But competitive pressures and increasing demand from consumers are also pushing them to experiment with new and innovative services. These services may require unique capabilities that are specific to a given network operator and in addition may require the ability to tailor service characteristics on a per-consumer basis. This evolved service delivery paradigm mandates that the network operator have the ability to integrate policy enforcement alongside the deployment of services, applications, and content, while maintaining optimal use of available network capacity and resources. Read More »

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Communications Management Nirvana

March 23, 2012 at 11:56 am PST

We have a new ‘Spotlight on Unified Communications Management’ available now and it may really help many of you get your head wrapped around the value of buying and using this kind of software.  We tackle four typical headaches around:

  • Remote Site Rollouts
  • Moves, Adds and Changes
  • Monitoring and
  • Problem Resolution

We showcase the incredible new look and feel that PRIME brings to the UC Management Suite as our favorite tools have gotten a lot more integrated and easier to work with.

UCMS will help you automate the minutiae, delegate the redundant, all the while giving you a rich tool set to be in control when times are smooth and quick to react when things go awry.

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