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Retailers Lying Awake at Night – Who’s Next?

In the past few weeks, I’ve received two replacement credit cards. And, no, this does not indicate I’ve done too much shopping! It means that hackers are continuing to target retailers and the bank decided I needed to be protected by new credit card numbers.

I’m Carol Ferrara-Zarb, and as the leader of Cisco’s Security Solutions team, I’m joining the Cisco Retail blog today to talk to you about security and compliance in the store. While consumers certainly worry about security, the concerns of retailers are magnified because you are among the highest-profile targets right now for professional hacker attacks. Store owners and operators are just about lying awake at night wondering who is going to be next.

At the same time, change is continuing on the security front, particularly in the area of PCI compliance. At the end of this calendar year, the new 3.0 version of the PCI DSS mandate will come into force. Are you ready for the new requirements?

If you’re a Cisco customer, you very well may be. Join us on July 23 for a free, one-hour webcast called, “Straight Talk about Reducing Complexity and Maintaining Compliance in Retail.” Cisco Security Architect Christian Janoff, who sits on the PCI Security Standards Council Board of Advisors, and Aaron Reynolds, PCI Managing Principal for Cisco partner Verizon, will lead a candid discussion on retail security. The session covers:

  • The changes in the PCI DSS 3.0 mandate and their impact on your retail business
  • How to satisfy three standards—PCI, SOX, and HIPAA—by configuring one control
  • Implementing the latest, simplified strategies for PCI scope reduction, and how they can be superior to traditional methods for many retailers

You’ll come away with an overview of today’s threat landscape, and we’ll put it all into perspective to support your continued pursuit of compliance and retail success. Registrants will also receive the Simplifying Compliance Answer Kit, a set of documents and tools to help you understand compliance better.

The webcast takes place on July 23 at 10:00 am PT/1:00 pm ET. Please register today! Be sure to bring your questions to take part in the discussion.

We’ll see you there!

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Batman, TrustSec, and PCI

One of my passions is around PCI compliance. I know that sounds oxymoronic. How can someone actually be passionate about something as dry as compliance? Well, for the sake of argument, I prefer delusional rationalization. I think of myself as Batman! I don’t have his intelligence, money, car, or cape (well, I do have the cape, but that is another story), but I DO want to fight injustice where I can. I do think that there are bad guys out there trying to steal my family’s hard earned money. PCI compliance is the leading method for securing the world’s payment systems. The bad guys are real, security is getting harder, and I want to fight on the side of good.

The problem with fighting crime with compliance is that it can be so complex. The general strategy to minimize the complexity of PCI compliance is to use segmentation. Segmentation typically involves putting credit card applications and devices onto its own network, and use traditional firewalls to secure the perimeter. Although effective, this method brings about its own headaches around management. Firewall rulesets can become tedious and complex. Readdressing an entire enterprise with the sole driver of compliance is Herculean. Over time, if not properly managed and sustained, this method, can lead to bloat, misconfiguration, or worse, a breach.

Enter Cisco TrustSec to the rescue. Cisco TrustSec allows companies to dramatically simplify the management of PCI compliance by eliminating the need to readdress the network. It can greatly reduce firewall rulesets. It profiles PCI devices in human terms, decouples IP addressing, making it easier for administrators to ensure that the policy is enforced. This is where we see the real strength of Cisco. By using the network in combination with firewalls and the Cisco Identity Services Engine, you start simplifying real-world business problems like compliance.

We were so excited by this technology to reduce PCI scope and simplify management that we invited Verizon assessors into our laboratories. Verizon’s assessment of Cisco TrustSec and PCI Scope Reduction is available at: http://www.cisco.com/en/US/solutions/collateral/ns170/ns896/ns1051/trustsec_pci_validation.pdf

In a crime-ridden world as bad as Gotham, it is nice to see the good guys start to get some of the toys as cool as Batman’s.

Join Me On June 25 for an Hour on Analytics

Hello, everyone! I hope you enjoyed my last blog on some of the most popular use cases for analytics in the store.

I hope you are also aware of an exciting three-part series of one-hour free webcasts that Cisco is currently doing on analytics. We don’t usually go down so far into a single topic at these quarterly retail events. However, store analytics is so new and can be complex enough that we are digging into it to help you understand what you need to set up programs to drive your sales.

In Part 1 of the series, we showed how data can help improve differentiation and competitive advantage: By identifying the right analytics and metrics, you can generate insights and innovate for retail success. (You can listen to the recording here.)

For Part 2 on June 25, being held at 10:00 am PT/1:00 pm ET, we’ll discuss how you can move toward a truly data-driven model, where your insights from data help to solve specific business challenges. Several Cisco partners will join us to talk about solutions they’ve implemented that are already helping retailers improve their business out in the real world. Be sure to bring your questions!

Register today to talk about how to:

  • Determine what works best in-store
  • Optimize staffing and workforce efficiency
  • Increase marketing and campaign effectiveness
  • Create and execute an Analytics 3.0 strategy

Plus, you’ll hear from Cisco experts who will discuss how to increase your opportunities to profit along the entire shopper journey. Whether you manage store operations, staffing, layout, assortments, a category, an entire brand, or IT, please join me for this series of webcasts to uncover immediate benefits for your retail business.

See you there!

Retail Analytics for an Omnichannel World

Hello, there! My name is Kathryn Howe, and I’m a senior advisor in Cisco’s Retail Industry Practice. I am joining this blog to write regularly on my favorite topic and one of today’s hottest retail trends: Shopper behavior analytics and how they can support omnichannel selling.

Your store is probably among those that are collecting and analyzing masses of data about customers, products, and store operations to earn additional revenue and savings. The challenge of this big data, of course, is that metrics don’t mean much unless the store has access to the right data to meet your specific business needs. But when you do, such metrics become a powerful tool to create efficiencies and support your omnichannel strategies.

Most of the retailers I meet are extremely enthusiastic about the idea of utilizing shopper analytics technologies to generate deeper insights they can use to better manage their businesses -- but aren’t too sure of how to do it. However, the truth is that the use cases for analytics in the store are almost infinite. As just a few examples, you can:

Predict resource requirements

Retailers can use analytics tools to measure traffic, wait times, and queue lengths, proactively anticipating resource demands across the store. For example, front-end staffing demand in grocery can be anticipated using a combination of real-time traffic counting, trip time data, and data on staff on hand. Resources are thus dynamically allocated based on real-time information, improving productivity of labor hours and improving customer satisfaction.

Drive traffic to the store

Through presence and location-based mobility analytics, retailers pinpoint the location of opt-in shoppers when they are close to a store location. With personalized reminders or discount offers sent directly to their smartphones, consumers are more motivated to visit the store if they are nearby.

Counteract showrooming

Retailers can leverage customer showrooming by providing real-time discounts and price matching on the shopper’s mobile device based on their location in the store. For example, analytics from mobile or video may detect high wait times in a department or category. In response, the store can alert staff to offer immediate assistance, or send a personalized offer to the shopper’s mobile device. This turns showrooming from a threat into a promotional opportunity, improves the shopper’s opinion of the store, and builds a strong long-term relationship.

I recently authored a white paper that addresses these and many other use cases, which you can find here. For a dynamic conversation on these and other analytics topics, please join us on June 25 for a free hour-long webcast on real-world analytics. It’s being hosted by Cisco and a group of our partners to discuss how to optimize operations and workforce efficiency, increase marketing effectiveness, and strategize for Analytics 3.0. See you there!

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How Retail’s New “4 P’s of Performance” Will Transform the Industry

Retail success has always been about delivering on the “4 Rs”: getting the Right products to the Right place at the Right time and for the Right price. While that success formula remains valid, technology-enabled advancements promise to disrupt how — and how well — retailers will be able to deliver on each element.

“Omnichannel” is a theme that has dominated retailers’ mindshare the last several years as digital influence and mobile connectivity become bigger and bigger elements in the shopping journey. Now emerging are the Internet of Everything (IoE) and Big Data analytics. While pervasive IoE connectivity generates a deluge of data, new analytics tools are helping to turn this raw data into actionable insights. The mashup of omnichannel, Big Data, and IoE is positioned to drive new operational benchmarks through a focus on the retail industry’s new “4 Ps of Performance”: Precision, Personalization, Prediction, and Platforms.

PSchottIoERetail

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