Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are constantly listening to what our customers and partners tell us they need from Cisco to enable their business success. One trend we hear in every feedback source is mobility: you want more options for managing your network from your mobile devices.
One way we’ve acted on this feedback is to develop the Cisco Technical Support mobile application, which allows you to:
- Manage and update open support cases
- Ask and answer questions in discussion forums
- Research Cisco products and services.
Many of you are already using the Tech Support app, but we’ve recently added some great features that make it even easier to open a case and look up a contract. I’ve asked Jim Fuller, Senior Director of Services Entitlement, to share details on these new capabilities so that you can do more with Cisco while on the go. Read More »
Tags: cisco_services, entitlement, mobile app, tech support, we-are-listening
There are almost 28 million small businesses in the US which have generated over 65% of the net new jobs since 1995. Of those with websites, the average annual revenue was $5.03 million. With those statistics in mind, how do you build an infrastructure to support growth through it’s first 5 years and beyond? How are these small businesses integrating the various components of a network together such as wireless, VoIP, and security?* Read More »
Tags: #ciscochampion, 500 series, small business
In recent years, there have been a number of discussions around the subject of orchestration as a key enabler for different Cloud technologies.
The ETSI NFV Management and Network Orchestration (MANO) working group is defining the main interfaces for resource orchestration, a fundamental layer in management.
It is important to define standard interfaces, but equally important is to understand the main capabilities for an orchestration (or choreography) solution. We can gain some more insight by revisiting previous work, particularly in the domain of Grid computing.
Personally, I found the work done by Ian Foster and Steven Tuecke around IT as a Service (back in 2005, 9 years ago!), still extremely relevant. It is fascinating to see how applicable this work continues to be, apart perhaps from the replacement of general SOA services by REST services in particular. We should pay special attention to their definition of Grid Infrastructure: “enable the horizontal integration across diverse physical resources”. I see their work applicable beyond the physical layer, to logical resources and their composition into services. Quoting the paper, the Grid Infrastructure’s capabilities should be:
- Resource modeling: describes available resources, their capabilities, and the relationships between them to facilitate discovery, provisioning, and quality of service management.
- Monitoring and notification: provides visibility into the state of resources to enable discovery and maintain quality of service.
- Allocation: Assures quality of service across an entire set of resources for the lifetime of their use by an application.
- Accounting and auditing: tracks the usage of shared resources and provides mechanisms for transferring costs among user communities and for charging for resource use by applications and users
- Provisioning, life-cycle management and decommissioning: enables an allocated resource to be configured automatically for application use, manages the resource for the duration of the task at hand and restores the resource to its original state for future use. Read More »
Tags: cloud, Cloud Computing, innovation, NFV, orchestration, SDN, Service Provider, virtualization
#CiscoChampion Radio is a podcast series by Cisco Champions as technologists, hosted by Cisco’s Amy Lewis (@CommsNinja). This week Bob Friday, VP CTO Mobility at Cisco, joins Cisco Champions Sven Kutzer and Stephen Rodriguez. The topic is Mobility and Connected Mobile Experiences (CMX). This week Cisco’s Lauren Friedman (@Lauren) guest hosts.
Listen to the Podcast
Cisco Subject Matter Expert:
Bob Friday, VP CTO Mobility at Cisco
Stephen Rodriguez, Wireless Engineer (@WiFiJanitor)
Sven Kutzer, Senior Systems Engineer (@SvenKutzer)
Foundation of the Connected Mobile Experience (CMX)
How CMX applies to transportation, retail and hospitality
Where we’re going with indoor location technology, from probe based location to network based and network assisted track
Standardization of location technology
Surprising CMX deployment examples Read More »
Tags: #CiscoChampionRadio, Bob Friday, Cisco Connected Mobile Experience, Cisco Mobility, cmx
I was selected as a Cisco Champion for the year 2014. Becoming a Cisco Champion is a privilege for Cisco enthusiasts and experts who are passionate about sharing, teaching, and discussing (Cisco) network technologies. In this blog post, I want to tell you about the road I took from my first CCNA classes (Cisco Network Academy) to becoming a Cisco Champion.
My networking career started ten years ago with Cisco Network Academy. In those days, Cisco Network Academy was a pretty new learning ‘center’ but it had enough information to help you start your career in the networking field. At my university, we used Network Academy modules during the semester. We had 2 or 3 chapter exams every week! To gain more understanding about the theories, we were required to attend labs. During my university years I needed to study for the Network Academy exams every day. Not just every day, but really every day! That was not a problem though, because network technology is just awesome! Read More »
Tags: #ciscochampion, Cisco Learning Network, Cisco Network Academy