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“Is It Time To Become a Collaboration Technology Broker?”

It’s no coincidence that when choosing where to work, Type A personalities gravitate to organizations at the leading edge of their chosen field or that enable them to make a real difference. But gone are the days when you see “cell phone provided” in a job offer.  I don’t think I’ll choose my next employer based on what collaboration tools they provide, but I will make a point of measuring how seriously they take collaboration and how it fits into their operations. For me it will always be an important selection criterion.

They say “people don’t leave companies, they leave managers.”  I think people leave cultures that hinder them for ones that promise to set them free.

With so many disruptive technologies and deployment options, it can be difficult for IT teams to support broadening and challenging business needs. Increasingly, and often out of frustration around ‘Slow IT’, individual business units are acting as buying centers themselves; creating an issue of ‘shadow IT’.

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Keeping in Tune: Simpler Collaboration From Any Device

Did you know that the Guns N’ Roses anthem Sweet Child O’ Mine was originally written as a practice guitar riff?

A friend told me this as I recently struggled to play it, making sounds closer to ‘chopsticks’ than to one of the most famous guitar tracks ever created.

The fact that I was playing a borrowed guitar may have made it more difficult, though. Playing a familiar instrument is so much easier, if only because you know its foibles! Read More »

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Case Study: Innovating Patient Experiences with Collaboration

May 7, 2014 at 12:20 pm PST

In business, clear and rapid communication is always important, but it’s most important in healthcare, where saving minutes or even seconds can make all the difference. A growing number of healthcare organizations are adopting video conferencing to improve communications both internally and with patients. The potential benefits are huge.

Internal video conferencing and telepresence technology can help healthcare organizations better manage rapidly escalating costs, accelerate innovation, deliver high-quality care, and maximize the use of skilled resources. Doctor-patient videoconferencing has the potential to broaden access to healthcare, add convenience, and lower costs, according to a recent InformationWeek article examining the results of its 2013 Healthcare IT Priorities survey. (The survey found that 28% of respondents are already using some form of doctor-patient video communication.)

Video is the future for Park Nicollet Health Services, a nonprofit, integrated healthcare system Read More »

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Collaboration Technology and the Future Workplace

May 5, 2014 at 9:17 am PST

I often get asked by customers and partners what it takes to create an activity-based workplace – one that gets employees out of assigned cubicles and gives them a variety of spaces to use based on what they need to do and who they need to connect with throughout the day.

There’s no doubt that the physical environment in which we work is important. Spaces that are clean, well-lit, and attractive can go a long way towards fostering productivity, positive attitudes, and teamwork. But configuring your physical space is just one part of the overall solution.

Embedding collaboration technology into your space design is critical to the success of any workplace transformation effort. Employees need seamless, uninterrupted access to the information they need to get their jobs done. And the tools they use must be as intuitive as their own personal devices.

By “intuitive,” I mean being able to:

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  • Make and receive calls on any device, whether it’s a desk phone, laptop, mobile phone or tablet
  • Access email and corporate intranet anywhere on campus – wirelessly and securely
  • Find people in your organization, check availability, and connect using instant messaging, voice, video, desktop sharing, or conferencing
  • Engage in real-time, face-to-face collaboration and team building sessions – both planned and spontaneous – with colleagues around the globe

These are the ways in which workplace transformation can improve productivity Read More »

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Like Chocolate and Peanut Butter, Some Things Are Better Together

Collaboration is an inherently social concept. It’s about people and connection. It’s about communicating, working together, interacting to meet goals, accomplishing tasks, innovating, and creating. Just as people have unique personalities, so do the ways they collaborate for business, whether 1:1 or in groups, in structured meetings or hallway conversations, sitting at desks or on park benches, in real-time conversations or long-term interactions.

As technology evolves and geography becomes less relevant to connecting with others, the options for how we collaborate multiply. And multiply again.  But technology itself is an enabler of collaboration, the value is in the connections that people make – with each other, information, and ideas.

Finding ways to improve the connections between people and the information they need to share is critical to improving business. From our perspective we want the technology to disappear; providing the ability for people to interact in the ways they interact best, wherever they are.

“Alone we can do so little; together we can do so much.”―Helen Keller

We see great value in providing social solutions to our customers. Bringing together social networking with communications technology provides people with the means to collaborate and gives them flexibility to do the best work they can. Like Helen Keller, we believe people working together can achieve extraordinary things. We believe the same is true of companies.

Increasingly, organizations are looking for ways to integrate social solutions into their collaboration tools and business processes. Throughout the past decade, Cisco has continued to weave social into the fabric of our own collaboration portfolio.  At the same time, we continuously looked for opportunities to collaborate with other companies to integrate new technologies and improve what we can offer our customers – bringing the best of the best together to provide our customers with the ideal solution to fit their business needs.

Today I am happy to announce that we are entering a relationship with Jive Software
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