Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes
in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]
Networking: Moving From Open to Closed (Part 1 of 2)
“The past is never dead. It’s not even past.” — William Faulkner Networking which is built on open standards is steadily moving to closed and proprietary protocols and going back to the past of mainframes with closed architectures and technologies. With Massively Scalable Data Centers (MSDC) the compute and storage resource are increasingly being connected […]
How to Make Free Phone Calls at Work – 5 Tips from Cisco IT
Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.