Customer Zero

In collaboration with Chris Tomazic   As we plan for a safe return to Cisco offices around the world, we are experiencing a large increase in the types and numbers of devices connecting to our network. This means that our teams need to manage an increasingly complex ecosystem more efficiently than ever before. Like many […]

Cisco IT has powerful motivations to shift to a software-defined access (SD-Access) fabric network, as part of our ongoing journey to an advanced network architecture. In this blog I will explain these motivations. In part 2 (coming soon), I’ll share our guiding principles, how we did it, and payoffs to date. Over the last several […]

Bad dream for an IT engineer? Try this: an executive working from home gets booted off an all-hands video meeting. Then it happens again. And again. That happened to me a couple of months ago. Fortunately, when I received the call, I could see immediately that the problem lay with the executive’s ISP, not our network. […]

We caught up with a few of our Customer Zero employees to find out what they’ve been doing during the lockdown, and how they used Cisco's Time2Give paid time off program to volunteer and make a positive impact in their communities.

Today’s highly complex and dynamic networks create demands that often exceed the capacity of IT operations teams. Within Cisco IT, we are meeting these demands by creating integrations between Cisco DNA Center and ServiceNow.

In collaboration with Chris Groves Employee safety is top of mind as pandemic lockdowns ease and we gradually welcome employees back to the office. We’ll bring back employees in waves, starting with the 20-30% of employees whose jobs require them to be in the office, like engineers with hands-on responsibilities for development, testing, and operations. […]

Most organizations today take advantage of cloud services. From software as a service (SaaS) to infrastructure as a service (IaaS), these cost-effective solutions help accelerate business and offer new opportunities for innovation. Within the Cisco network, we’ve seen an impact from changing traffic patterns as our clients adopt to Cloud Services. We see more and […]

Our rack server configurations were as varied as a bowl of jelly beans. With Intersight we’re limiting them to approved flavors. Cisco IT manages roughly 2,000 Cisco UCS C-series rack servers in multiple data centers around the world. Business teams use them for financial databases, security video storage, file backups, Hadoop, our on-premises private cloud, […]

When I was a kid, about two weeks before each school year started, my parents would take me shopping for clothes and school supplies. As a pre-teen I wasn’t exactly enthused about these trips, but one shop – a shoe store – always had my undivided attention at checkout time. The store’s cash registers sat […]