Cisco Customer Zero (CZ)

Network performance metrics for every hop from the branch to the cloud? They’re at our fingertips, with ThousandEyes Enterprise Agent on Catalyst 9000 switches. Seeing whether an issue starts on our network, the circuit, or the cloud provider network speeds up resolution.

ThousandEyes Endpoint Agent, installed on laptops, collects information ranging from page load times to local Wi-Fi stats. We built a bot that lets them run their own tests so they can get to the bottom of performance issues faster.

Our Customer Zero team has been building out its Internet and network visibility capabilities and delivering compelling results. We embedded and tested ‘ThousandEyes Internet and Cloud Intelligence’ on the Catalyst 9000 access switches; discover our top three findings.

Check out Cisco IT's interactive journey map to Intent-Based Networking. We share insights and lessons learned from our own ongoing network transformation journey across Access, WAN, and Data Center/MultiCloud. See where we've been, where we are now, and where we're headed.

Cisco CX Cloud is supporting the Cisco network with efficiency in one connected tool, which saves us time and reveals issues we didn’t know about.

Cisco IT is automating many steps in the device software upgrade process by leveraging the software image management (SWIM) capability in Cisco DNA Center. It is improving compliance, accelerating the upgrade process, and allowing engineers to reallocate their time to higher-value activities.

A simpler, more flexible SD-WAN network, as led by the Customer Zero team in Cisco IT. This blog explains how we built the fabric and summarizes the benefits to date.

In this two-part blog series, Travis describes Cisco IT’s motivations for shifting to a software-defined access fabric network and our guiding principles for implementing Cisco Software-Defined Access (SD-Access), along with lessons learned and outcomes achieved thus far.

Joel explains the value framework Cisco IT created to measure SD-Access’s impact, along with outcomes achieved to date.