Cisco Customer Zero (CZ)

Recently announced Collaboration Centers in San Jose, Atlanta, Chicago and New York act as a showcase for new capabilities. These Collaboration Centers — apart from being beautiful — look to take on three areas: a more sustainable work environment, a digitally transformed office, and a comfortable, safe and inspiring environment for customers and employees to meet.

As revealed in The SASE Story, Part I, the SASE model brings value to enterprise IT organizations looking to achieve connectivity and security resilience through a secure, efficient, hybrid architecture. In Part II, we’ll outline the journey we took to develop our Cisco SASE solution.

Over the past year, Cisco IT has deployed CX Cloud across much of the company. CX Cloud provides a one-stop destination that combines Cisco expertise and best practices with telemetry, AI-/ML-driven insights, use cases, and contextual learning.

Cisco IT’s C-Bridge product provides a quicker, more secure network transition for acquired companies. It allows Cisco’s internal IT and InfoSec teams to improve time to access for new employees, maintain a stringent security posture, and reduce the cost of integration for acquisitions.

Plug & Play (PnP) makes it easier for IT engineers to provision devices to new offices while reducing configuration issues and enhancing security. Before PnP, the process of device provisioning in new offices was slow and tedious, with a high risk of producing errors.

Seeing whether an issue starts on our network, the circuit, or the cloud provider network speeds up resolution. Get network performance metrics for every hop from the branch to the cloud with ThousandEyes Enterprise Agent on Catalyst 9000 switches.

ThousandEyes Endpoint Agent, installed on laptops, collects information ranging from page load times to local Wi-Fi stats. We built a bot that lets them run their own tests so they can get to the bottom of performance issues faster.

Our Customer Zero team has been building out its Internet and network visibility capabilities and delivering compelling results. We embedded and tested ‘ThousandEyes Internet and Cloud Intelligence’ on the Catalyst 9000 access switches; discover our top three findings.

Check out Cisco IT's interactive journey map to Intent-Based Networking. We share insights and lessons learned from our own ongoing network transformation journey across Access, WAN, and Data Center/MultiCloud. See where we've been, where we are now, and where we're headed.