Customer Zero
Cisco Customer Experience (CX) Portal: One Stop for Information and Services
Picture a shiny new switch, freshly connected to your network. How many interfaces will you use to monitor that switch over its lifetime? Consider all we do each day: checking software versions for compliance, viewing alerts and telemetry data, running diagnostics, requesting support, signing up for courses through Cisco Learning Network, etc. It would be […]
Graduate perspective: Cisco may be large, but it operates like an agile startup
When I first joined the Cisco IT team in 2018 after graduating from university, I was eager to see how a large, global company like Cisco can efficiently develop and deliver solutions to its customers. I quickly discovered that while Cisco is big and complex, it operates very much like an agile startup, fueled by […]
Staying productive on the fly
As a mobile worker and member of Customer Zero testing, I’ve tested an integration for Cisco’s Webex Teams and Microsoft’s Office 365. Let me share this great user experience.
The Marriage of Webex Teams and Microsoft Office 365: Our Vision and Strategy
Cisco IT’s Collaboration strategy is to mirror the Webex Teams approach to building bridges between team collaboration and other solutions for a continuous workflow. With Office 365, we continue with this theme
Webex Teams + Office 365 + Implementation Part 1: Rollout and Change Management
Rather than using Office 365 as-is, we integrated it with the collaboration capabilities in Webex Teams.
Implementing Office 365 at Cisco – Part 2: SAFe Bought Us Speed, Visibility, and Accountability
Though SAFe is more typically used for software development, we found it worked very well for structuring and organizing our complex deployment of Office 365.
Office 365: How We Made It More Secure than On-Premises Email
This blog outlines the security architecture we’ve put in place for Office 365. We approached it from three angles: user authentication, device authentication, and encryption key management.
La red del futuro, hoy. Cómo estamos aumentando la capacidad de la WAN al tiempo que optimizamos los costos
Si no has visto el blog de la Red del Futuro de mi colega Ben Irving, te recomiendo que lo revises. En este blog compartiré lo que hemos logrado hasta...
When Being First is Too Late
Cisco IT has for years prided itself on being the company’s first and best customer – using our own products early and sharing what we learn. What’s different about customer zero?