Cisco Customer Zero (CZ)

September 20, 2021

INSIDE CISCO IT

Zeroing in on network performance issues, with ThousandEyes

Network performance metrics for every hop from the branch to the cloud? They’re at our fingertips, with ThousandEyes Enterprise Agent on Catalyst 9000 switches. Seeing whether an issue starts on our network, the circuit, or the cloud provider network speeds up resolution.

September 13, 2021

INSIDE CISCO IT

Employees do their own performance troubleshooting, with ThousandEyes

ThousandEyes Endpoint Agent, installed on laptops, collects information ranging from page load times to local Wi-Fi stats. We built a bot that lets them run their own tests so they can get to the bottom of performance issues faster.

July 27, 2021

PERSPECTIVES

We Test-Drove The #1 Solution You Need To Win Digitally

Our Customer Zero team has been building out its Internet and network visibility capabilities and delivering compelling results. We embedded and tested ‘ThousandEyes Internet and Cloud Intelligence’ on the Catalyst 9000 access switches; discover our top three findings.

June 21, 2021

INSIDE CISCO IT

Journey Map – all paths lead to an intent-based network

Check out Cisco IT's interactive journey map to Intent-Based Networking. We share insights and lessons learned from our own ongoing network transformation journey across Access, WAN, and Data Center/MultiCloud. See where we've been, where we are now, and where we're headed.

June 15, 2021

INSIDE CISCO IT

CX Cloud—expertise and insights at our fingertips

Cisco CX Cloud is supporting the Cisco network with efficiency in one connected tool, which saves us time and reveals issues we didn’t know about.

June 14, 2021

INSIDE CISCO IT

5 ways automating software image management is making Cisco IT engineers’ lives better

Cisco IT is automating many steps in the device software upgrade process by leveraging the software image management (SWIM) capability in Cisco DNA Center. It is improving compliance, accelerating the upgrade process, and allowing engineers to reallocate their time to higher-value activities.

June 7, 2021

INSIDE CISCO IT

A simpler, more flexible SD-WAN design for branches, from Customer Zero. Top five benefits

A simpler, more flexible SD-WAN network, as led by the Customer Zero team in Cisco IT. This blog explains how we built the fabric and summarizes the benefits to date.

May 17, 2021

INSIDE CISCO IT

Journey to a software-defined access fabric network, part 2

In this two-part blog series, Travis describes Cisco IT’s motivations for shifting to a software-defined access fabric network and our guiding principles for implementing Cisco Software-Defined Access (SD-Access), along with lessons learned and outcomes achieved thus far.

May 11, 2021

INSIDE CISCO IT

Measuring the impact of a software-defined access fabric network

Joel explains the value framework Cisco IT created to measure SD-Access’s impact, along with outcomes achieved to date.