Cisco Customer Zero (CZ)

October 3, 2022


In-Service Software Upgrades eliminate downtime from wireless network upgrades

In collaboration with Vishal Gupta Cisco IT has designed Wi-Fi networks with overlapping Access Point (AP) coverage and stateful, redundant Wireless Controllers for years. However, our AP upgrades have always required system reboots outside of business hours – creating scheduling headaches for IT, and potentially disruptive downtime for end users. Fortunately, thanks to the In-Service Software […]

July 27, 2022


New dashboard provides deep visibility into product adoption

In today’s ultra-competitive business environment, IT leaders need speed and agility. As a result, we have seen a rise of subscription-based, software-led business models that allow suppliers to satisfy deliver innovations quickly. The pandemic accelerated the transition to a subscription-based model. In fact, during the past decade, companies embracing subscription-based business models have grown 4.6x […]

June 9, 2022


Defining a post-pandemic era of beautiful, efficient, eco-friendly collaboration centers

Recently announced Collaboration Centers in San Jose, Atlanta, Chicago and New York act as a showcase for new capabilities. These Collaboration Centers — apart from being beautiful — look to take on three areas: a more sustainable work environment, a digitally transformed office, and a comfortable, safe and inspiring environment for customers and employees to meet.

March 23, 2022


The SASE story II: How Cisco IT developed our SASE product amid an evolving industry landscape

As revealed in The SASE Story, Part I, the SASE model brings value to enterprise IT organizations looking to achieve connectivity and security resilience through a secure, efficient, hybrid architecture. In Part II, we’ll outline the journey we took to develop our Cisco SASE solution.

January 27, 2022


CX Cloud value for Cisco IT

Over the past year, Cisco IT has deployed CX Cloud across much of the company. CX Cloud provides a one-stop destination that combines Cisco expertise and best practices with telemetry, AI-/ML-driven insights, use cases, and contextual learning.

January 19, 2022


A bridge to uniform networks

Cisco IT’s C-Bridge product provides a quicker, more secure network transition for acquired companies. It allows Cisco’s internal IT and InfoSec teams to improve time to access for new employees, maintain a stringent security posture, and reduce the cost of integration for acquisitions.

October 18, 2021


Plug & Play (PnP) enables faster onboarding of new offices

Plug & Play (PnP) makes it easier for IT engineers to provision devices to new offices while reducing configuration issues and enhancing security. Before PnP, the process of device provisioning in new offices was slow and tedious, with a high risk of producing errors.

September 20, 2021


Zeroing in on network performance issues with ThousandEyes

Seeing whether an issue starts on our network, the circuit, or the cloud provider network speeds up resolution. Get network performance metrics for every hop from the branch to the cloud with ThousandEyes Enterprise Agent on Catalyst 9000 switches.

September 13, 2021


Employees do their own performance troubleshooting with ThousandEyes

ThousandEyes Endpoint Agent, installed on laptops, collects information ranging from page load times to local Wi-Fi stats. We built a bot that lets them run their own tests so they can get to the bottom of performance issues faster.