customer

May 16, 2018

DEVELOPER

Design Thinking at Cisco DevNet

Join #DevNet as we share how we approach the drawing board for any new project. #CiscoChat

February 16, 2018

DEVELOPER

From Pampered Customer to DevNet Zone Builder. Is this you?

Help design the future DevNet Zone near you! You have the unique chance of dictating and having your say on what exactly you want from the DevNet Zone. So, share your programmability wish list here.

The Shift from Retail Solutions to Strategic Capabilities

Hello, everyone! My name is Ed Jimenez, and I am the new lead for Retail & Hospitality for Cisco’s Business Transformation Team. My job is to help retailers and hoteliers make better use of technologies to deliver customer experiences that align with their brand promise. I worked my way though college as a retail store […]

December 23, 2015

RETAIL AND HOSPITALITY

How to Create an Omnichannel Strategy that’s Worth Celebrating

This holiday season customers have more ways to shop than ever before. Retailers are making it easier to get the right presents by providing enhanced delivery options – from buy online, pick up in store (BOPIS) to curbside pickup. While this freedom is empowering for customers, it creates a new level of complexity for retailers […]

December 10, 2015

RETAIL AND HOSPITALITY

3 Ways Santa’s Store Helpers are Making Shopping Easier this Holiday Season

Holiday shopping isn’t like it used to be. Retail sales associates – a.k.a Santa’s helpers – are taking on more than just ushering shoppers into fitting rooms and helping them check out. Today, their role more resembles that of a concierge. Here are three ways the role of the sales associate is changing: #1: The […]

January 15, 2015

COLLABORATION

Moustaches and the Customer Experience

Remember when moustaches were cool? For those who weren’t paying attention, it was back in the 1980s when Tom Selleck–sporting that signature facial hair–ruled the T.V. airwaves as private investigator Magnum, P.I. Most guys old enough to shave (or who thought they were) tried to proclaim their manliness with a Magnum-style moustache. We thought 128 […]

January 5, 2015

COLLABORATION

A Broad Partner Ecosystem is Pivotal To Delivering the Total Customer Experience

Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement. Customers’ expectations and demands are growing and changing rapidly. Customers today are different from yesterday. […]