Digital Transformation is transforming businesses and our lives everywhere. The first step in your digital transformation journey is understanding what it means to your industry. For communication service providers(CSP), it means using technology to radically improve performance and reach of services. How you transform your business processes using digital technology will determine how you can achieve competitive advantage and gain differentiation in your market. SPs are moving forward with digital transformation at varying paces and experiencing varying levels of success. The key technologies behind the service provider digital transformation are SDN/Automation and NFV. These technologies provide the capabilities for SPs to deliver ICT services on demand with minimal friction –ITaaS.

With ITaaS, enterprises get the following benefits:

  • Simplify service ordering and provisioning
  • Consume and adjust services on-demand
  • Enable flexible consumption based billing
  • Dynamically scale services up and down

Service providers also get the following benefits:

  • Reduce service delivery process time
  • Reduce manual tasks
  • Provision services faster
  • Improve customer satisfaction
  • Accelerate order to cash

One of the fastest growing opportunity of ITaaS is SD-WAN which provides an optimized way to deliver and manage applications at a branch. SD-WAN is estimated to grow from $3.8 B in 2016 to over $54 B by 2021, a 71% CAGR. Find out the value ITaaS services like SD-WAN bring to the market and what the SD-WAN opportunity is in your region.


Ben Bekele

Director Prouduct Management