Automation. Predictive services. Security.

It seems like almost every customer I meet in the Americas wants to use automation to reduce costs and increase agility. Or they see predictive services as a path to resiliency and availability. And many are looking for security that can flex to meet the needs of the business. Just as these topics are central to my customer conversations, I expect them to be front and center at Cisco Live US next week.

If you join me at the Services PSO sessions, you’ll hear about all three of these topics, including a case study about automation at Cox Communications. You can see more real-life applications of our services in the World of Solutions, where we’ll demonstrate things like Security Services, which combine incident response and readiness capabilities with high-value services to prepare and secure our customers, and Cisco DNA Services, which integrate your existing tools with automated technology. For me, the World of Solutions will be a good chance to experience these demos through your eyes.


Of course, none of these offers matter if customers aren’t using them to their full potential. That’s why I am most excited about the way we onboard customers and help them adopt the technologies they buy. Technical Support Manager Tony Soares is going to deliver a campus theatre session you won’t want to miss. Tony will explain how Technical Onboarding & Adoption can help you uncover value hidden in your network and get a faster return on your IT investments.


Cisco Live US runs from June 10th through the 14th. I hope to see you there!



Denise Cox

No Longer with Cisco