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Paul Williams

DITA Information Architect

Information Experience

Paul Williams is a DITA Information Architect at Splunk, specializing in documentation tooling, automation, and scalable content systems. Drawing on his experience in enterprise software technical writing and developer documentation, he brings strong domain knowledge to the craft of content architecture and engineering, shaping systems that support complex enterprise software documentation. He studied music as an undergraduate and philosophy in graduate school, and outside of work enjoys spending time with his family and reading old-fashioned print books.

Articles

September 29, 2025

1

INNOVATION

Lessons from an AI-Assisted Content Migration

6 min read

Discussion of AI is all around us, but in my experience, practical guidance rooted in specific use cases is surprisingly rare. After spending months deep in the weeds of a massive documentation migration with AI as my assistant, I’ve learned some hard-won lessons that I think others could benefit from.  If you work in content […]