Cisco Blogs / Paul Oliver
Director, Collaboration Solutions
I am a People + Numbers guy. There is simplicity in my equation for increasing productivity and accelerating decision making at Cisco's Global Enterprise clients. Talent + Technology + Collaboration = Transformational Customer and Workforce Experience.
I lead a committed team of Collaboration Specialists. We are experts in the technologies and processes that help large enterprises transform the way they interact with their customers and employees. We help create agile teams and workplaces of the future. We help our clients move from reactive service to modern pro-active and suggestive work streams that drive top line growth.
We support the modern workplace, where collaboration tools are super simple for all users to embrace. They suit different work styles including highly mobile workers and more office bound staff. They bring together employees across geographies and timezones and make it feel like they are all in the same room. Key solutions include modern secure messaging, meeting, calling and customer care.
Many of our customers have grown quickly - they find that their technology has not kept pace with their needs. Our team knows how to guide these customers through a simplification and consolidation project for their Collaboration IT environment that will improve customer and workforce experience while driving down IT operational cost. We'll pay particular attention to the security and compliance needs of the organization. We'll bring Cognitive Collaboration to the workplace by introducing AI/ML technology where they can have most impact - with your customers and colleagues.