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Matt LaFon

CX Healthcare Solutions Development Architect

Customer Experience (CX)

Matt has been in healthcare field for over 18 years. He has held positions ranging from Account Management up to Director level. He is passionate about innovation in healthcare and helping drive needed change. He has been with the CX Healthcare team at Cisco for the last two years focusing on improving Network Foundations within health systems.

Articles

May 7, 2024

HEALTHCARE

INFRAM24: Measuring your IT strategy and capabilities to drive adoption and improve outcomes

2 min read

Learn about the enhancements made to the HIMSS Infrastructure Adoption Model (INFRAM), which now incorporates IT strategy and measures the impact of infrastructure investments on clinical outcomes and operations.

October 3, 2023

HEALTHCARE

How El Camino Health uses HIMSS INFRAM to avoid costly IT mistakes

1 min read

See how the HIMSS INFRAM assessment validated El Camino Health’s return on recent technology investments and led to better digital experience for staff and patients.

August 22, 2023

HEALTHCARE

The power of INFRAM for providing technology ROI

1 min read

See how the HIMSS tool INFRAM helped a Canadian hospital demonstrate the value of investing in cybersecurity.