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Marco Morales

Customer Delivery Architect

Customer Experience (CX)

With 20+ years in the trenches of Service Provider and Enterprise networking, Marco has seen the industry evolve from CLI-driven configs to intent-based architectures — and he's been building through every shift. As a Customer Delivery Architect, he specializes in SDN solutions, turning complex designs into working production networks. He's earned four CCIEs (SEC/RS/SP/DC), CCDE and DevNet Expert, but what drives him most is finding the simplest, highest-leverage path to solve hard problems. Lately, that means bringing AI-driven automation into the network engineering workflow.

Articles

April 13, 2026

LEARN WITH CISCO

Beyond the Chatbot: How Agentic Frameworks Change Network Engineering

4 min read

Learn how agentic frameworks orchestrate end-to-end network engineering workflows using skills, MCP servers, and human approval gates.