Articles

Blog post

Voice of the Customer: Key Insights from the Cisco Beat at Allianz

As Chief Digital Officer for Cisco, nothing is more important to my work than listening to and understanding our customers. Digital disruption is a strategy driven by the voice of the customer and it means you must listen more intently than ever before. This is why I hosted the March Cisco Beat—our monthly company employee […]

March 15, 2017 • 2 min read
Blog post

Empowering Employees To Execute with Actionable Accountability

To enable actionable accountability, establish clear measurement criteria based on roles and responsibilities. Then enable people to act and challenge the metrics to align to a new business model allowing them to measure that progress. Remember that criteria should be cross-functional and applied through organizational lines of authority. In addition, measurements should roll up and […]

February 10, 2017 • 1 min read
Blog post

Implications of an Agile Culture

Recently, I met with many industry analysts, customers, and press at Gartner Symposium/ITxpo. In numerous conversations, I was asked about the organizational implications of changing company culture and how this relates to digital business transformation. As you create a culture of agility (see previous blog), what organizational changes will a more aware, informed, and responsive […]

October 31, 2016 • 2 min read
Blog post

CDO and CIO: Partners in Digital Transformation

CDO and CIO: Partners in Digital Transformation Kevin Bandy, SVP and Chief Digital Officer, Cisco We recently hosted the largest Cisco Live! ever, with more than 28,000 attendees on hand in Las Vegas. The theme was digital transformation. We focused on how Cisco’s latest innovations and acquisitions help customers use the network to reimagine how […]

August 15, 2016 • 2 min read