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Ken O'Reilly

Director of Customer Experience

Ken O’Reilly currently serves as a Director of Customer Experience at Cisco.

He brings more than 25 years of experience in technology and customer support, holding executive level customer-centric roles with organizations including Lancope, IBM, Internet Security Systems (ISS), TSIA, JDA Software Group, and Dun & Bradstreet Software, among others.

During his tenure at Lancope, Ken and his team achieved record renewal and retention rates, pacesetter NPS scores, and tremendous growth in its professional services and training revenues.

Ken O'Reilly's Articles