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Augustina Flores

Technical Writer

ThousandEyes Product - Documentation

Augustina Flores is a Technical Content Writer at Cisco ThousandEyes, leveraging her background in software engineering and technical communication to create impactful documentation. Previously, she served as an AI Developer Advocate at IBM, where she contributed to open-source AI and data science communities, authored tutorials, and delivered workshops on using technologies like TensorFlow and R. Her career spans roles at leading organizations, including Hewlett Packard Enterprise, Adobe Systems, and OpenStack, where she combined technical expertise with a passion for accessibility and inclusion. Outside of work, Augustina is deeply involved in Zen mindfulness communities, finding inspiration in the principles of presence and balance.

Articles

August 1, 2025

INNOVATION

Using Generative AI for Technical Writing at Cisco ThousandEyes

4 min read

Discover how Cisco's internal AI Assistant empowers the work of a technical writer.