Previously I talked about the growing demands and how the role of IT has to change from a cost center to a business strategic partner. It’s important to acknowledge that getting an organization to the point where it can implement IT as a Service isn’t easy, nor does it take place all at once. Every customer has their own journey and different customers will take different journeys. For some, it’s all about doing what they do now, only more efficiently or perhaps adding new capabilities. For others, it’s about making that full-blown transformation to service-driven IT.
So how do you get there? Each phase expands into a series of key initiatives…
It all starts with moving into more of a unified architecture of network fabric and corresponding operations.
Continue reading “The Journey You Need To Take To Deliver IT As A Service”
