This post is included as part of a series of posts related to social media training efforts underway at Cisco. I sat down with our corporate Cisco Social Media Listening team members team members members (Charlie Treadwell, Bernadette Koscielniak, George Metrik, Nancy Rivas, Michael Hopps, Davythe Dicochea, and Jennifer Roberts) to ask a few specific questions around social listening. This is the second part of the interview. Read the first part of this series.
What tools are available to enhance the social listening effort?
Various listening platforms are available, with varying focus areas in metrics and data streams. In a June 2012 report, eMarketer profiles the strengths of industry leading platforms as followed: