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Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Many business and IT leaders understand the current benefits of mobility, but some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

How can today’s CIOs be prepared to travel down the mobility road ahead? Here are three key points to consider:

1. Mobility is fueling the growth of the Internet of Everything.

We define the Internet of Everything as bringing people, process, data, and things together to make networked connections more relevant and valuable.  The concepts of mobility and IoE are not running parallel paths. Instead, the Internet of Everything is in large part, fueled by the growth of mobility. We see this best in the solutions and scenarios driving adoption – from farmers using sensors to monitor livestock to the hospitality industry creating more personalized experiences for their guests, mobility is a significant driver in bringing the IoE to life.

2. Mobility is driving a new customer experience.

In the coming years, we will continue to see the transformation from customer service to customer experience, both inside the workplace and with external customers. With increased mobility, it’s no longer enough to simply provide product information or the basic tools to get the job done. Employees and customers want more integration, more personalization and more context. Demand for this capability is setting the stage for tomorrow’s customers and employees, who will desire better integration of apps, content and context to make their decisions; both lifestyle and business decisions.

3. Mobility extends beyond traditional “carpeted office” applications.

Several years ago, the concept of BYOD and mobility might have been viewed as more easily deployed in traditional office settings. Today, mobility is significantly extending across the value chain. The results are driving more efficient organizations and industries built on the power of predictive context.

Like a traveler embarking on a long trip, organizations must be prepared to meet the challenges and opportunities for the road ahead. Learn more about how your business can benefit from an architectural approach to mobility to reap the benefits of the Internet of Everything.

Read the full article: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Join the conversation, follow @Cisco_Mobility on Twitter, #FutureOfMobility.

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Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

In my conversations with many CIOs and IT leaders, they have agreed that investing in mobile and BYOD policies will contribute to the long-term success of their business.

However, many are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace. Here are three points to consider as you plan to travel down the mobility road ahead:

1. Mobility is fueling the growth of the Internet of Everything and it’s impacting various industries.

For example, in the retail, entertainment and hospitality industries, increased mobility is driving more networked connections between customers and brands. By combining the power of location- based services to better reach customers on their mobile devices and deploying smart sensors to optimize a guest stay or manage retail inventory, these industries are transforming customer experience and the bottom line. Read More »

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CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Today’s CIOs understand how mobility and BYOD programs have benefited the companies thus far – from increased productivity, improved collaboration, reduced costs and much more, according to a recent Mobile Enterprise article.

In my conversations with many CIOs, they have agreed that mobile leads to more mobile. The success of their initial mobile solution deployments created a demand for more improvements, a challenge that was welcomed.

However, as many business and IT leaders understand the current benefits, some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

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Going Mobile? Get Secure.

There is no turning back from the mobile trend. With more devices comes the insatiable hunger for bandwidth. After devices are connected to the network, IT must make sure each is secured and provisioned. Creativity is needed to handle these high-density environments and enforce proper policies for mobile security, while juggling other responsibilities for the business. That complexity can be a huge headache. IT needs tools that can help make the whole process simple and fast.

Enter Cisco’s secure enterprise mobility solutions. Cisco’s 802.11ac (the latest Wi-Fi standard that enables more devices and bandwidth), Cisco Identity Services Engine (ISE), and Cisco TrustSec solutions join forces to simplify the high-density, secure mobility experience.

Join us for an engaging webcast on March 5 and learn how this combined Cisco solution can relieve your mobile device management and security headaches. Hear how Erickson Living, a trusted name in retirement communities known for innovative approaches to supporting resident needs, relied on this Cisco solution to provide high-quality, secure connectivity and a simple user experience.

Register today to learn how Erickson was able to level up to 802.11ac with heavy considerations for mobile security and how Cisco provided the tools to easily manage always-on, secure wireless access.

Get your questions answered with live Q&A. You will not want to miss this webcast. Register here.

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All 802.11ac Vendors are the same…Right?

If you are an Enterprise IT Manager, this is a question that you must ask yourself if you are considering deploying 802.11ac for your enterprise wireless network. 802.11ac has some great benefits such as wirelike speed and being able to handle a high concentration of clients. However, there is more to consider when deploying 802.11ac. For instance, how do I handle RF interference now that 802.11ac support 80MHz channels? Will legacy devices such as 802.11g/a/n allow me to achieve the best performance that 802.11ac advertises? How can I ensure that my users get the best wireless performance when they roam across a building? And lastly, as more clients join the network, is my performance going to suffer? These are all valid concerns and are something that Cisco addresses with HDX. HDX is High Density Experience and is part of Cisco’s 802.11ac solution. We just wrapped up a 4 part blog series on HDX where we answer these questions:

-          For Interference Mitigation, we have CleanAir for 80MHz Channels

-          Getting the best performance out of your network even with legacy clients, we  have ClientLink 3.0 Read More »

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