Product security covers quite a broad spectrum of knowledge areas within the realm of technologies applied to enable communications in this highly connected world. However, there is a natural tendency to first focus on the basic capabilities of the product itself. But later, questions arise such as “Is the product in operation vulnerable and if yes, what are the next steps to protecting against the vulnerability?” or “What can I do if I suspect a security issue with a product?” As much as one would like to sustain 100% immunity against any vulnerability or issue, events happen, inherent product weaknesses are discovered or new attack vectors and methods arise to expose ways to compromise a product’s operation or behavior. At Cisco, the people that rapidly converge on such occurrences or the potential for such occurrences are the Incident Managers (IM) who reside at the core of the Product Security Incident Response Team (PSIRT) within Security Intelligence Operations (SIO). I think it is fascinating how well this team seamlessly executes with the precision, efficacy, and timeliness on a day-in-day-out basis covering a large array of complex hardware, software, and technologies. The IM focuses on driving the underlying processes around the discovery of security disclosures and issues related to Cisco products and networks. I hope you will find that this article provides you with an informative and personal perspective on the IM role that is integral to the ongoing efforts essential to protecting the Cisco customer.