Listening is our “North Star” and here at Cisco we are using insights from social listening to help guide and inform our social media strategy and enable meaningful engagements with our customers.
Thanks to everyone who joined us on October 24th for the launch of our new Social Media Listening Center in the Executive Briefing Center. Here are highlights from that event.
“This is the future of how customers engage with companies
going forward, regardless of your industry”
Blair Christie, CMO
We had 60+ attendees that included technology analysts and influencers, 500+ views of the Facebook video stream, and 750+ online conversations related to this event. Attendees learned about the new listening center and how Cisco listens and engages with customers. Read More »
Cisco, the leader in networking, is transforming how people connect and collaborate with social media. Cisco has paved the way for employees, customers, partners and visitors to view how we listen and engage via all social channels. Our new Social Media Listening Center is a state-of-the-art interactive experience featuring 6 touch-enabled screens showcasing real-time information about Cisco conversations in the social web. This will continue to enhance how we at Cisco integrate and interact with the voice of the customer as well as increase internal adoption of social media listening.
“We have two ears and one mouth so that we can listen twice as much as we speak.”