Vice President, Customer Experience Services, Cisco Systems
Ron Ricci is a Vice President at Cisco and is globally responsible for four Customer Experiences in Cisco’s sales organization: Executive briefings, demonstrations, proof of concept labs and proposals. In this capacity, Ron spends countless hours with customers helping them lead and manage through their collaboration challenges.
He joined Cisco in 2000. Ron spent his first 12 years in Cisco as the company’s Vice President of Corporate Positioning, reporting directly to Cisco CEO John Chambers with the charter of driving executive alignment and collaboration to Cisco’s top corporate priorities.
Ron is a published author and active in social media on Twitter as @RonRicciCisco. In November 2011, Cisco published Ricci’s second book, The Collaboration Imperative: Executive Strategies for Unlocking Your Organization’s True Potential, which he co-authored with Cisco colleague Carl Wiese. Ron’s first book, Momentum: How Companies Become Unstoppable Market Forces, was published by Harvard Business School Press in November 2002, and was ranked as a “Top 100” Amazon.com book for marketing and business strategy.Prior to joining Cisco, Ron helped CEOs and executive teams tell their stories and position their brands, including top executives at Dell, HP, IBM and Adobe.