Customer Success in the IT Industry via Outcome Engineering

For the 20 years I’ve been at Cisco, Customer Success has always been an important part of who we are – doing whatever it takes to make the customer happy. But over the years, Customer Success has taken on a larger meaning and is fast becoming an industry term. For Cisco and the IT industry, Customer Success is all about driving value realization and helping our customers adopt, expand and ultimately renew because all of the value they have gotten from our products and services.