Imagine a world where AI not only complements but significantly transforms federal operations. In my role as a Customer Success Executive at Cisco, I have the unique privilege of guiding Federal Civilian agencies in realizing this transformative power, moving beyond mere adoption of technology to orchestrating an intricate network of AI-driven enterprise systems.

The Federal Government’s commitment to innovation and secure networks is a narrative of continual evolution. AI’s role in this story is dynamic and expanding, from enhancing cybersecurity to refining data analysis and operational efficiency. Its true potential, however, lies not just in isolated applications but in its capacity to seamlessly connect diverse federal IT systems, creating a symphony of interconnected technology.

Empowering the Workforce for AI Integration

This symphony requires conductors and musicians in the form of a skilled workforce. Understanding AI’s capabilities and potential impacts is crucial. It’s about integrating various AI applications to work in unison, thus strengthening our public service mission. Initiatives like High Performance Computing are the sheet music for this symphony, setting the stage for a cohesive, AI-integrated approach.

The General Services Administration GSA is pioneering this transformation, offering a blueprint for digital ecosystem evolution. This journey transcends mere modernization; it’s a reimagining of service delivery in an interconnected, AI-enhanced world. AI’s current application in federal financial management and customer experiences exemplifies this shift towards specific, function-enhancing uses.

Collaboration: The Key to Responsible AI Adoption

The resources and collective wisdom provided by the American Council for Technology – Industry Advisory Council (ACT-IAC) are invaluable in this context. They emphasize the importance of collaboration in ensuring AI becomes a foundational element in federal IT, rather than an isolated tool. Such partnerships are vital in navigating the ethical integration of AI.

Modernizing for AI Compatibility

Legacy systems pose a unique challenge. Without the capacity to support AI, these systems risk becoming impediments in our quest for a fully integrated federal IT network. Guidance from ACT-IAC helps us modernize responsibly, ensuring AI integration is both ethical and transformative.

AI: The Conductor of the Federal IT Orchestra

In this new paradigm, individual AI applications are instruments, with AI itself acting as the conductor. This conductor harmonizes these instruments into an ensemble of unparalleled efficiency and service delivery. Our goal is not just to integrate AI in isolated instances but to achieve a comprehensive orchestration that enhances the capabilities of every federal agency.

As we embrace this vision, the legacy of each agency will be defined by its ability to leverage AI to not just meet but exceed public expectations. We stand at a crossroads where strategic action, unified efforts, and a commitment to ethical AI use will propel us towards a more connected, responsive government.




Midjourney / Discord – https://www.midjourney.com/jobs/aacf47e2-72ab-4f0b-a2f4-60325daaddeb?index=0





  1. A.I Readiness Index Report: https://www.cisco.com/c/m/en_us/solutions/ai/readiness-index.html
  2. Find out how peers in your region, industry, and market compare when it comes to AI readiness (scroll to bottom of page) https://www.cisco.com/c/m/en_us/solutions/ai/readiness-index.html#blade_global-readiness
  3. Cisco and A.I. https://www.cisco.com/site/us/en/solutions/artificial-intelligence/index.html



Gibran Lopez

Customer Success Executive, CX

CX U.S. Public Sector