There’s nothing like user feedback for continuously improving your products. It’s why our developers speak directly to the people who use our products. And it’s even better when that feedback is so positive that customers want to share it with their peers. That’s why we are particularly happy to receive a 2018 Gartner Peer Insights Customers’ Choice for Meeting Solutions (Web Conferencing).

With Gartner Peer Insights, people (like you) evaluate the products they’re using within their own organizations. Gartner, the world’s leading research and advisory company, vets the reviews to ensure there’s no vendor bias, no hidden agendas, just the real voices of enterprise users. When you’re in a product evaluation or purchase cycle, use these reviews to inform your decisions.

Based on the high ratings from end users for Cisco’s meeting solutions, including WebEx and Cisco Spark, Gartner recognizes our products as a 2018 Gartner Peer Insights Customers’ Choice.

Developing What We Believe Is the Best Team Experience

Our goal is to help you radically improve teamwork in your organization. Through better team communication and workflow, you can be more agile and competitive in today’s rapidly changing markets.

“It’s extremely useful for a collaborative and agile workplace like ours.”
Financial Analyst, Manufacturing

“These products have really changed our culture to drive more collaboration globally!”
VP of Global IT, Services industry

Your meeting journey may begin with WebEx. In fact, WebEx market share is more than all our competitors combined. With over 103 million meeting attendees and 5.4 billion meeting minutes per month, WebEx accommodates all meeting types and sizes, including training, events, and support interactions. And WebEx Webcasting supports well beyond 40,000 attendees in a single session.

When ready, you can expand to the full team collaboration experience with the Cisco Spark platform. Cisco Spark and WebEx come together to meet five unique requirements for the team collaboration experience:

Continuous workflow. Technologies for better teamwork must follow workflow across all team communications. Cisco’s collaboration platform includes tools for messaging, calling, video, and content sharing, as well as co-creation tools like whiteboarding, annotation, and file sharing.

“Simply love Cisco collaboration tools. They make our lives easy.”
Assistant Professor, Higher Education

In addition, we have an industry-leading portfolio of room video systems so your meetings can include the subtle non-verbal clues that build trust and understanding between people.

Teams of individuals. You expect your business tools to be as intuitive as your personal technology. Before tools can empower teams to be more agile, teams must first adopt them. That’s why our most advanced innovations are often subtle, or even invisible, to users. Our developers are constantly working behind the scenes to refine the user experience. It’s hard to get more intuitive than “press the big green button” to join a scheduled meeting.

“Buttery smooth performance, intuitive UI and fantastic support.”
Database Administrator, Finance

Specialized tools. Generalist tools, like word processing and spreadsheets, are no longer the main place people spend time. Now task-specific tools are a big part of increasing productivity because they’re designed for specific roles and outcomes. For example, in a go-to-market team, a sales employee may use Salesforce, an engineer may use Jira, and a marketer Asana.

We’ve integrated with third-party apps, like Salesforce, to simplify collaboration within the apps. We encourage integration development with our API toolkit. Team members do not have to re-learn technology when they can gain the benefits of built-in collaboration tools in the apps they already use.

Create, do, disband. Organizations often create teams may for a specific task, then disband them as soon as that job is done. Today, workers under contract hold one in five U.S. jobs. Whether you build your teams with internal employees, contractors, or partners – or more likely, a mix — our solutions are extensible to any number of teams, team members, and projects, providing seamless access to contractors and vendors outside the organization.

“A simple solution that is easy to deploy with very little training required.”
Senior IT Director, Retail

“This is a very good product and is extremely useful when working with other people who are not in the same location as yourself.”
Financial Analyst, Healthcare

Persistence. Team membership itself is likely to be fluid, with people joining and leaving within a project. This makes the retention of knowledge and the need for a “collective memory” critical for today’s team collaboration platforms.

“It’s easy to screen share, draw, and edit documents together.”
Assistant Vice President, Finance

Cisco customers may be in many places on their collaboration journey to empower their teams. We’re proud that many of them are sharing their insights with their peers.

While the above is based on end-user reviews, Gartner analysts have also evaluated us. Cisco was a leader in the 2017 Gartner Magic Quadrant for Meeting Solutions. In it, the authors position Cisco highest for “Ability to Execute” and furthest for “Completeness of Vision.” We believe it is our unwavering focus on the team experience that continues to gather recognition from the analyst and customer communities.

Discover what your peers are saying about Cisco meeting solutions in Gartner Peer Insights.

Cisco Systems, Inc. was also named a 2018 Gartner Peer Insights Customers’ Choice for Enterprise Mobility Management Suites and a 2018 Gartner Peer Insights Customers’ Choice Enterprise Network Firewall.




Gartner, Inc., Magic Quadrant for Meeting Solutions, Adam Preset, Mike Fasciani, Tom Eagle, September 18, 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.


Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.



OJ Winge

Senior Vice President & General Manager

Team Collaboration Group