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Pier Paolo Glave

Customer Success Manager

GVS & CS Adoption – South EMEAR

Pier recently joined a Customer Success team which is focusing on South EMEAR enterprise customers. The team operates after the sales, and makes sure that customers get value from Cisco solutions, and ensures recurring revenue and expansion for Cisco.

Pier attended the Politecnico di Milano University, where he received a Bachelor+Master in Telecommunications Engineering.

His first 20 years he has been a Software Engineer, and (particularly in the last 10) he was much exposed with customers, in practice doing more customer support & relations, than developing. His business field has been Digital Video, which also involves a lot of Networking and Security. He worked in the R&D department of Italtel, Ericsson, Pirelli, ADB, and joined Cisco in 2013.

He was enjoying more and more working with people and seeing the “big picture” of our work, directly working with customers, and this was his mindset when he discovered the existence of Customer Success Manager roles, and now he’s diving into this new adventure. He’s really excited about the possibility to learn new things and meet and create value for people from other companies.

He loves travelling abroad, especially to the North (Iceland, Finland, Scotland, Ireland,…) with his wife Raffaella and his 15-years old daughter, Silvia, and he’s an artist, a great photographer, you can check here: https://www.instagram.com/glavepp/.

He loves taking care of his house garden, growing vegetables, that gives him the opportunity to stay at open air, and during winter he replaces it by assembling Ikea furniture…

He’s interested in Internet Safety for kids so, as volunteering activity, he’s teaching Internet Safety in schools, and this is done in collaboration with of group of volunteers at Cisco Italy, and also with a non-profit organization named Telefono Azzurro.

Articles

June 28, 2019

LIFE AT CISCO

Learning and Growing with Cisco Security

Once, Pier made a mistake as one of his products was hacked. Now, working at Cisco, he realizes he NEVER would've made this mistake had he been given Security training.

March 15, 2018

LIFE AT CISCO

I Once Was Lost, But Now I’ve Found A New Role At Cisco!

Increasingly unsatisfied in a business sector role, Pier found a new role as Customer Success Manager through Cisco's internal recruitment. Find out about his journey to this exciting new role.