Gerardo Chaves

Escalation Systems Engineer, Collaboration Specialist

Global Virtual Engineering, WW Partner Organization

Gerardo started his career at Cisco in 1998 as a Software Engineer developing voice over IP (VoIP) applications in the newly formed enterprise voice and video business unit. Within 2 years he transitioned to product marketing as a Product Manager in charge of defining requirements for IP Telephony solutions with focus on APIs, Call Control and softphones. In 2006 he moved to Costa Rica where he held Business Development and Product Sales Specialist positions for the Central America, Caribbean North of South America region. Since 2012 he has been a Escalation Virtual System Engineer in the Global Virtual Engineering Group where he provides pre-sales support for account teams and partners around the world.

Before joining Cisco, Gerardo designed voicemail and Unified Messaging solutions for Siemens in California and Germany. He also developed Contact Center and CTI solutions for Aspect Communications in San Jose, California.


September 10, 2019


DevNet Automation Exchange Use Case Webinar – Adding L3 Firewall Rules to Meraki

2 min read

Learn how to leverage the Meraki Python library to simplify making API calls to add new L3 firewall rules to Meraki networks.

October 31, 2017


Cisco APIs help partners create new business opportunities and strengthen customer relationships

3 min read

I am very encouraged by what I am seeing lately coming from our partners: the creativity and innovation reflected in many of the examples of apps, bots, and integrations!