Granular Stack Switch Synchronization in Catalyst Center 3.2.1 for ServiceNow CMDB

We have been working hard to improve how you work and automate based on your feedback. Cisco Catalyst Center 3.2.1 introduces a significant enhancement in the integration with ServiceNow CMDB: Granular Stack Switch Synchronization. This feature addresses a long-standing customer pain point where stacked switches were previously represented as a single concatenated record in ServiceNow, complicating accurate inventory and lifecycle management.

Shaped by You:

• Input from large global enterprises with complex network environments directly shaped this enhancement.
• Customers called for stack members to be synchronized as separate Configuration Items in ServiceNow CMDB.
• Treating an entire stack as one record created unnecessary operational overhead and reduced inventory precision.
• Granular synchronization delivers the device level detail needed for accurate asset management and scalable IT operations.

What’s New in Version 3.2.1?

Individual Asset Tracking and Improved Inventory Accuracy: Each stack member is synchronized to ServiceNow CMDB as a separate asset, replacing the previous single combined record and improving asset visibility and inventory precision.

Enhanced Lifecycle Management: This asset level visibility makes maintenance, upgrades, and decommissioning more accurate and easier to manage.

OLD: Group 1, Grouped object, NEW: Group 1, Grouped object

Improving Asset Visibility with Catalyst Center

• Reduced Manual Effort: Eliminates the need for manual splitting or correction of stacked switch records in ServiceNow.
• Accurate Asset Visibility: Network and IT teams gain a true view of their physical network infrastructure.
• Streamlined ITSM Processes: Incident, problem, and change management workflows in ServiceNow can leverage detailed device data for better decision-making.
• Supports Closed-Loop Automation: Enables more effective automation of network events and change requests tied to individual stack members.
• Incident Management: Brings Catalyst Center device and network context into ServiceNow records so teams can investigate and route issues faster.
• Change Workflow Automation: Supports the creation and tracking of change requests within ServiceNow, helping align network changes with established ITSM processes.
• Problem Record Coordination: Helps move recurring network issues into problem workflows for stronger root cause analysis and remediation tracking.
• Cross-functional Alignment: Connects network operations data with ServiceNow workflows to improve coordination across IT and operations teams.

Granular stack switch synchronization in Cisco Catalyst Center gives IT teams more accurate asset visibility in ServiceNow and a stronger foundation for ITSM workflows. Upgrade today to Cisco Catalyst Center 3.2.1 or later to enable the feature and learn more on the Cisco Networking App Marketplace.

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