Here are some helpful tips for choosing the right network technical support plan that can save you time, money and customers.
As a business owner, your top priorities are to grow your business, increase your employees’ efficiency, and serve your customers better. On top of that, small and medium-sized businesses like yours are looking to leverage a sophisticated IT network without dedicated or limited IT staff to support these goals. If this sounds like your business, you understand how increasingly reliant your company has become on your network.
As you realize the impact your network has on your success, you may also recognize the need to maintain the health of your network so that it’s always on and available for employees to connect, collaborate, and communicate with colleagues and customers alike. Network downtime can cost your business plenty in decreased productivity, tarnished reputation, and lost revenue. According to Infonetics Research, unplanned network downtime costs companies an average of 3.6% of their revenue every year. And this doesn’t even include potential damage to your reputation. In addition, dealing with unplanned IT network problems can also be very demanding on your IT staff, and time consuming.
There is a solution: If you want to reduce business-halting network downtime and stop reactively responding to IT network problems, consider purchasing a technical support plan or services from your solution provider, which can help you save time and money. A support plan gives you access to expert technical support engineers who can quickly resolve network issues, minimizing the time your network is down. Faster problem resolution and a more stable network also means your employees can stay productive. Finally, services offered by your solution provider may include additional services such as ongoing remote monitoring for proactive network management, helping to anticipate issues before they affect your business.
So before you make your decision regarding the plan that’s right for you, consider these factors when deciding which support plan best meets your needs.
- Technical support. For companies looking to support new technologies while saving time and money on ongoing maintenance, a technical support plan may be the solution. These plans often provide such features as phone and online support, software updates, and hardware replacement if needed, like the Cisco Small Business Support Service. Some technical support plans like Cisco SMARTnet also offer more direct, anytime (24x7) access to support engineers to quickly resolve any network issues that may occur. Talk to your Cisco partner who can help to evaluate your current and near-future needs and determine which option is best for you.
- Proactive IT service. Like large businesses, many smaller companies rely heavily on their network as a strategic advantage to serve customers, suppliers, and vendors around-the-clock—the network is their business. However, these companies often don’t have the in-house IT resources necessary to implement new technologies, let alone provide round-the-clock monitoring and rapid resolution should a problem arise. If this sounds familiar, your company would benefit from working with a managed service provider who offers more comprehensive services—one that provides real-time monitoring and alerting, troubleshooting, performance optimization, and routine maintenance.
Want to learn more about how a consulting firm benefited from Smart Services? Read this case study
Whether your company has 15 employees or 600, a support contract and your partner’s services can help ensure the reliability and security of your network so you can focus on your core business. To find a partner who can guide you, visit the Cisco partner locator
What features do you look for when evaluating support plans?
Tags: managed services, midsize business, service contract, small business, support plan
By Bayo Odutola, Managing Principal, OLLIP PC
Technology can transform small and medium-sized (SMB) organizations. For proof of this, look no further than my Ottawa-based boutique law firm OLLIP P.C.
With only a team of four lawyers and trademark agents, we protect the intellectual property (IP) assets of global enterprises, interacting with massive law offices along the way. To work with larger firms on global IP asset cases and compete with other larger outfits for clients, we were looking for a way to present OLLIP to clients, peers and prospects in a way that didn’t scream ‘we’re a small business!’ And we found one aspect of this with technology.
We deployed a Cisco Unified Communications 540 System for Small Business as well as a variety of Cisco 7900 Series Unified IP Phones. We also take advantage of Cisco WebEx™ to conference with clients or partners around the world. Read More »
Tags: customer voice, small business
Melinda Emerson, aka “SmallBizLady” is a veteran entrepreneur; small business expert and social media coach who specializes in helping small businesses thrive. Today hosted a WebEx offering tips for using video to help grow your business.
Watch her on-demand webinar on using video for your business.
Why should you use video?
Here are a few interesting stats about video Melinda shared with us:
- Online video is expected to grow 55% this year and is the top format for content marketing.
- Videos have a 41% higher click-through rate than plain text context.
- 58% of consumers ages 18-34 who follow brands on social media would watch a video posted by that brand.
- 57% of Smartphone users polled say they’ve streamed video on mobile.
- Videos are integral to the success of any SEO strategy.
- 90% of web traffic is predicted to be video by 2014.
With all that good news, there’s one important point Melinda makes about using video: don’t waste people’s time. To be effective, keep it short. 88% of people say they would watch a video that educated them for at least one minute.
Use video to create a deeper relationship with your customer.
Here are 12 ways you can use video to market your business (be sure to watch the on-demand presentation to learn more).
|1. Blog content.
||5. Video training.
||9. Live video streaming.
|2. Customer testimonials.
|3. Product demos.
||11. Viral video.
|4. Email video.
||8. Video news release (VNR).
||12. Product reviews.
Melinda went on to explain how to create videos that are interesting to customers. Read More »
Tags: business, event, expert, marketing, Melinda Emerson, online conference, small business, video, WebEX, webinar
In WebEx Meetings, we have a feature makes doing business easier. It allows you to video conference in a way that mimics the ebb and flow of natural conversation.
We call it Active Speaker and it’s an invaluable tool for business. If you aren’t using video for business, it’s time to start.
You can learn more about the value of video from Melinda Emerson, SmallBizLady, and America’s #1 small business expert. She offers 12 ways to use video to grow your small business in this online webinar.
Get your free WebEx Meetings account today.
Active Speaker pushes the video image of the person speaking to lead position so you can actually follow the conversation via webcam. This means the person talking is the one you see featured.
This works especially well in theatre mode; see the image above. As you talk, the speaker who is featured adapts and changes based on who is talking (watch this video to learn more).
This is a fun, lively way to host a business meeting Read More »
Tags: active talker, business, chat, Melinda Emerson, Online Meeting, small business, SmallBizLady, video, video conferencing, web cam, WebEX, webinar
Use the new, free version of WebEx Meetings to promote your business to the WebEx network (click in and see how many people are using WebEx right now)!
All you need to do is record your WebEx and publish it to WebEx Channels. It’s easy!
With a free, WebEx Basic Account, create an online recording of anything that can help your business:
- use video via your webcam to provide a product demo
- share slides via desktop sharing to review a sales presentation
- a combination of both to provide a behind-the-scenes look at your business
Then, once your WebEx is recorded, post it to WebEx Channels, our online library of content on almost any topic! WebEx Channels is available to everyone and will help increase the chances of your content being picked up by search engines. It’s also a great way to host your content that’s fast and easy and doesn’t require touching your existing website.
Here are a few tips to make recording a success. Read More »
Tags: business, free, marketing, promotion, Recording, small business, WebEX, WebEx Basic, WebEx Channels