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Network Got You Down? A Support Contract Can Help

April 26, 2012 at 8:00 am PST

The right service plan can maximize network uptime and minimize lost revenues

New products and technologies, increasing mobility among employees, the need for round-the-clock access to company data and resources—these are just some of the factors driving small businesses’s growing dependence on their networks. This makes network downtime costly for any small business. According to Infonetics Research, unplanned network downtime costs companies an average of 3.6 percent revenue per year. And that doesn’t include the incalculable cost of damage to your business’s reputation caused by the downtime.

To minimize network downtime and ensure your network is available for employees to connect, collaborate, and communicate with customers and partners as well as each other, you may want to consider a support contract. A service plan will not only help protect your company’s technology investment, but it can also help save lost revenue and customers. Read More »

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Ask Cisco: What’s the difference between a warranty and service contract?

February 20, 2012 at 8:00 am PST

Q: I have a business with 150 employees and am looking into upgrading some of my IT hardware. When evaluating products, the availability of a service contract is sometimes mentioned. If the hardware I’m purchasing already has a warranty, why would I need a service contract? Aren’t they the same thing?

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Got a service plan? Here’s how to get the most out of it

February 3, 2012 at 8:00 am PST

Support contracts provide the ultimate peace of mind and help protect your technology investment

Running a small business without a support contract is like performing a high-wire act without a net. If you don’t have the expertise in-house to restore your failed network pronto, you could fall flat on your face with your customers. That’s why you need to be able to call on a team trained to keep your network running smoothly.

A service plan is much more than warranty. Your service contract goes above and beyond a warranty by entitling you to a variety of expert technical assistance resources and online tools to help you quickly solve problems. Certified engineers can provide advanced configuration and deployment support via telephone or online chat—or both—to get your business up and running quickly. Contracts also include ongoing upgrades so you always have the latest and most reliable software versions available.

Here are four ways to get the most out of your service contract:

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Protecting Your Business With a Service Contract

You may need more than a warranty to realize the full return on your technology investment

These are challenging economic times for small businesses. You need the latest technology in order to grow your business. But you also need peace of mind knowing that you’ll get the most value from that technology investment.

You probably believe that a warranty will provide that protection should something go wrong with one of your network devices, such as a switch or router. Not necessarily.

A warranty is not equal to technical support. Most warranties only guarantee against a defective product and provide limited support.

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