How do we know the impact our services are having on our user base? And how do we better know where to prioritize our improvement efforts? The IT service owners know what the users have to say because we empower employees to communicate their opinion. Through closed-loop communication, we enable a process of Listening, Analysis, and Action.
I am fortunate to have the opportunity to attend the Courts Excellence in a Changing World conference in Dubai, UAE this week. Hosted by the International Association for Court Administration (IACA) in association with the Dubai Courts and the DIFC Courts as host judiciary.
This event in Dubai is the first of its kind in the Middle East region and the sixth International Conference to be held by IACA and the largest so far with representation from over 50 countries around the world.
The agenda’s theme is “Court Excellence in a Changing World” with leaders from judicial organizations from the Middle East and all over the world attending to share, and gain knowledge about best practices, latest strategies for change and successful examples of court efficiency.
Operational process and governance, as I discussed last month, is “Domain 10” in the Cisco Domain Ten(SM) model for data center transformation. It’s so important in my opinion, and so often disregarded or de-prioritised when planning and executing data center transformation, that I’ll cover it twice!
Last time, I discussed some of the “Process and Governance” questions that may- indeed should – be on your mind when planning data center changes. While you may think of Cisco Services as primarily an architecture and design specialist organization, I hope my Cisco Domain Ten blogs series has shown you we can help you with a lot more than infrastructure design.
In fact, recently, we revised our data center operations management services that we offer to help customers like you accelerate operational success with the new technologies and solutions that they are deploying. We’ve consolidated the best of our service provider and enterprise operations management service offerings, including ITIL focus, together with our internal experience in running “Cisco on Cisco” – resulting in what we now call Cisco Data Center Services for Operations Enablement, illustrated below.
So, with this blog, the end of my Cisco Domain Ten(SM) journey approaches. Starting back in December, I’ve now covered each of the ten domains in our Cisco Services’ framework for data center transformation. A few weeks back, I discussed some of the challenges you may face in Domain 9: Security and Compliance, and it’s now time to discuss Domain Ten: Process and Governance, and the overarching challenges of operations management. This is a hugely important topic so in this case I’ve split my blog into 2 parts, with this part (a) focused on your challenges, and the subsequent part (b) aimed at outlining how we in Cisco Services can help you address these operations management challenges.
The Cisco Domain Ten framework applies as much to service provider data center transformation as it does to business (enterprise) data center transformation. In my Cisco Domain Ten series, I’ve often focused on enterprise challenges, so for this blog, I’ll focus on the operational challenges I’ve observed at first hand in the service provider environment. That said, most if not all points I raise in this article will be equally applicable to enterprise/business and public sector data center operations.
Great news for SAP users! Cisco’s industry leading IT process automation software based upon the Cisco Process Orchestrator and our knowledge based automation solution will be sold by SAP.
This solution addresses market demand for IT process automation, helping IT staff standardize and unify operational processes across the enterprise to support maximum up-time and optimal resource usage. What a big deal for SAP customers who will now get the advantages of this automation to achieve their business goals. We have well over 300 out of the box automation workflows that drive operational excellence. Imagine being the person who used to do all of this manually. Sign me up for:
- automated health checks
- unified incident response
- predefined corrective actions
- advanced reporting
- the ability to create reusable workflows with your best practices through a drag and drop editor
In fact, the core software that drives this is the same software that orchestrates our Intelligent Automation for Cloud Solution. Very cool that we can solve such different problems (SAP IT Process Automation) and Cloud Orchestration (provisioning of resources for physical and virtual servers) with the same software product.
This automation product will be co-marketed and sold with SAP Landscape Visualization Management (LVM) solution as part of SAP’s virtualization and cloud solution offering.
I want to extend a shout out to Eric Robertson,
our Product Manager for our SAP solutions and stay tuned for even more exciting solutions based upon Cisco Intelligent Automation.