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It’s Hot in Miami: Collaboration Summit News Highlights

November 18, 2011 at 9:16 pm PST

It used to be that everyone had to be at the office to work. Phone, desk, computer, email--that was it. We’ve come quite a long way since those days and I personally am thankful. Using WebEx, Jabber, video, and a phone means I can work at home in my sweats on most days. I’m sure you have your own list of reasons that may or may not include a relaxed work-at-home attire.

This week at the Collaboration Summit in Miami, collaboration took a huge leap forward. Unified Communications via Jabber can now happen via a Web plug-in, so customers can use IM, Android, click-to-call and click-to-video from Apple, BlackBerry, Windows, and even Nokia devices.

Not only does collaboration offer great benefits to your own work experience, but these tools are a great way for partners to differentiate, too, by offering a host of integrated solutions and services to customers. And with channel programs, incentives, sales and marketing resources, partners can earn even more profits on the countless ways to customize collaboration solutions.

Plus, the Jabber Software Development Kit means new collaboration-enabled applications. (More details on the Collaboration blog.)

Let’s see, what else happened this week? New versions of WebEx, partners, parties, demos, and Cius ambassadors roaming the halls.
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Minding your WebEx Ps and Qs: Tips for How to Get the Most Out of Web Meetings

How many meetings have you spent being distracted by characters such as the heavy breather, the distracted driver or the hold music culprit? Web meetings can be a really productive way to stay in touch and work together with your colleagues and clients but there are many considerations to keep in mind to make sure you’re not a meeting offender. We pulled together a short video with some pointers to remind us all of the standard WebEx etiquette.

5 WebEx Etiquette Tips

1.      Look your best: WebEx is the ideal place to hone what we like to call your “business mullet”: business up top, party below the camera. If you keep things professional (read: no bathrobes or Hawaiian shirts), you can feel free to wear your sweats and slippers when not in view. Just remember to turn your camera off before you stand up or else be ready for the onslaught of office hazing. (see this in the video at :32)

2.      Know when to share video: Many computers and mobile devices now offer built-in cameras, which are a great way to connect with the people you meet with… but not every situation is the same. Use common sense – keep your camera off while you’re driving or in a chaotic environment such as the airport that will be distracting for others involved. Put it on when you want to have a more natural conversation or show product details and examples.  (see this tip in the video at :54)

3.      Keep your microphone muted: You can’t always control when your doorbell will ring, when the car behind you honks or when your neighbor’s dog will go after the mailman. When in doubt, keep your line muted (either on your phone or by manually muting yourself on WebEx). If you’re the meeting host, you also have the power to mute people manually so you don’t waste precious time asking the heavy breather to tone it down. Read More »

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