Carlos is a modest SME who does not take nearly as much credit for the significant business impact that his social achievements have for his team.
Carlos is very knowledgeable about various social media sites, but where he really shines is on the internal corporate social platform known as Cisco’s Integrated Workforce Experience (IWE). Carlos joined Cisco in Argentina in 2008 as a Translation Validator meaning that he ensures documents being translated into Spanish align with the “Cisco voice” and company branding guidelines. However, he has also been recognized for the excellent work that he does on the IWE by allowing employees to easily interact with one another and share content in a non-conventional, effective manner.
Carlos Single-Handedly Supports the Sales Team’s IWE Needs
In 2009, an IWE initiative dedicated to evangelizing its usage throughout the company was born. While most people struggled to adapt to this new internal platform, Carlos was one of the few who were able to skillfully maneuver the dark waters of this site by using his creativity and vast knowledge of computer languages and coding. Since then, he has supported the Sales team with their diverse IWE needs. Carlos has not only redesigned and built countless selling communities within the Global Platform for Sales IWE Community but also taught many on how to become more adept at using the various tools that the site has to offer.
Carlos is very passionate about using the IWE platform as it is and making the best of the platform’s rather limited functionalities rather than forcing actions upon it that it doesn’t support. Here’s an example of one of his creations, the “Cisco Barbarians Wall of Fame” IWE page:
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Tags: Cisco Quad, internal community best practices, iwe, meet our SMEs, subject matter expert
With the recent updates to Cisco WebEx Social (formerly Cisco Quad), we’re more excited than ever before about the business opportunities and benefits of this enterprise collaboration platform.
As Cisco’s first customer, we in Cisco IT have been providing a perfect example of how Cisco WebEx Social can be successful in a global organization, with our internal deployment known as the Integrated Workforce Experience, or IWE.
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Tags: Cisco, iwe, quad, WebEX, WebEx Social
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »
Tags: aaron chiles, CIO, Cisco, Cisco IT, cisco on cisco, coc-collaboration, collaboration, communication, information technology, iwe, Knowledge Sharing, pervasive video, Rebecca Jacoby, video, virtual events
Each year Cisco’s Strategic Leadership Experience brings together senior managers, directors, and executives across the company globally, to engage with each other and align to business priorities through various sessions and other interactions. This multiday event requires a heavy amount of pre-work, communications, and generates a wealth of presentations, video, and other content that needs to be housed for easy access by event attendees as well as those unable to attend.
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Tags: Cisco IT, iwe, leadership, platform, quad
We recently published a new case study that describes how Cisco IT has evolved its internal collaboration and social sharing site, called the Integrated Workforce Experience (IWE). With IWE and the Cisco® Quad™ platform, Cisco IT provides the types of social networking tools—blogs, microblog messages, and informal videos—that employees use outside of work. In IWE, those tools are optimized for internal use within Cisco and are implemented in a robust, scalable, and secure way. Originally created by Cisco IT on an open-source platform, IWE now runs on the Cisco Quad platform. The platform migration required integrating the social sharing tools with minimal user disruption, preserving user documents, migrating different user data types appropriately, supporting application portals, and educating employees.
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Tags: cisco on cisco, coc-collaboration, collaboration, iwe