Cisco Blogs


Cisco Blog > Financial Services

Building Customer-Centric Organizations – Cisco at CIO Finance & Insurance Summit

The CIO’s Finance Summit and Insurance Summit were recently held in Atlanta, GA and Cisco was a main sponsor at both events. The CIO Finance Summit provided a great opportunity for executives to have in-depth discussions on the best practices and strategies necessary to build customer-centric organizations. The CIO Insurance Summit brought together C-level executives from the property and casualty, life and annuity, and health segments, along with innovative solution providers and analysts from the insurance industry to discuss the critical technology issues affecting insurance organizations.

Major themes discussed at the CIO Finance Summit:

CIO Summit 1Channel Integration: Bridging the Business – IT Gap: Many banks are now addressing the gaps between business and IT as they move forward with channel integration and an omnichannel strategy. Marvin Cortez, Cisco Banking Practice Advisor discussed the criticality of building an appropriate business with IT roadmap that supported these initiatives and how Cisco is working with retail banks.

Customer Centricity and Interaction – What Will it Look Like in 5 Years? Meaningful client relationships are fundamental to retaining and attracting consumer and commercial customers. Customer preferences and increasing tech sophistication are causing distribution channels to evolve. Al Slamecka, Cisco Banking Practice Advisor, outlined the evolution of customer interaction and addressed the challenges and opportunities banks are now faced with to create the optimal client experience.

Major themes from the CIO Insurance Summit:

As consumers become more educated and savvy about their insurance choices, carriers are addressing the need for greater customer centricity holistically with better insight, optimized processes, and enhanced customer reach through direct and indirect channels.

CIO Summit 2Bridging the Gap, Today and Tomorrow! This session focused on how business and technology gaps are creating both challenges and opportunities. Cisco’s Rob Cornwell, Insurance Practice Manager, and Don Canning, Financial Services Practice Partner Manager, addressed how insurance industry trends are impacting lines of business and the resulting impact on IT strategy across Data Center, Networking, Collaboration and Security as we move toward the Internet of Everything.

IoE for Insurance Roundtable: In this lively exchange, roundtable participants discussed how the Internet of Everything is affecting the Insurance industry. Cisco’s Insurance Practice Advisor, Jeff Tumpowsky, opened with the observation of how the industry is seeing new data sources and how this data is driving new products, intelligent processes, tailored communications and new insights around risk. He explained where opportunities lie, first mover advantages, and what value is at stake for insurers doing nothing.

These two summits provided an excellent opportunity to exchange ideas, share successes and paint a vision of where the banking and insurance industries are evolving to as they address customer centricity, omnichannel sales and service and creating new business models. If you attended, let us know your feedback from the event in the comments section below.  And if you could not make the event, please join the conversation.

 

Tags: , , , , , ,

Resonate with your Customers – Market your Master Specialization

October 1, 2014 at 7:30 am PST

As a marketer, this past year has been an exciting journey for me. We created and launched a dynamic marketing strategy for Master Specialization.  We’ve created digital, social and demand generation strategies along with compelling content, to help you develop a strong and memorable brand for your company. We want to help you create an image of sturdiness, credibility and a high level of confidence with your customers as they embark on high risk or complex business projects.

You may have heard about our heightened focus and continued commitment to our Master Specialized partners at Partner Summit back in March. Also, you may have recently read about the Master Specialization history, business benefits and the dedicated marketing campaign designed just for you in Steve Benvenuto’s blog.

If you are not yet aware, here are 5 key elements that you can immediately take advantage of to build the awareness for your Master expertise and boost your sales:

CRN Page1) Market Yourself: Subscribe to our Resources and Tools

The heart of your business success lies in your marketing.  Seth Godin, a top marketer, in his TED talk professes that marketing is less about the actual product, and more about whether you can get your ideas to spread. Our Master Specialization website on Cisco Partner Central and Learning Center hosted on CRN offer valuable nuggets of knowledge: videos, success stories, Q&As, informational guides, presentations to name a few, collectively and individually on Master Collaboration, Master Security, and Master Cloud Builder. Download these assets, read through the valuable information, and share the stories, along with your own. Set the groundwork for long term business relationships by raising awareness through marketing. Read More »

Tags: , , , , ,

Leverage Those APIs

Cisco IT has always strived to improve the user experience.  It is often overlooked in some IT organizations, but Cisco IT has service managers who are held accountable for the feedback they get for their service sectors.  This focus on how we perform means we are constantly pushed to improve how users interact with the technology. Read More »

Tags: , , , , , ,

Introducing Cisco Information Server 7.0: Easy Access for Business Users, Larger Deployments, More Data

Today, at Data Virtualization Day 2014 in New York City, we proudly announced Cisco Information Server 7.0 (CIS 7.0). The latest version of our flagship data virtualization offering, CIS 7.0 extends data virtualization to new audiences, enables larger, more-complex deployments and integrates more data sources so our customers can run their businesses more effectively by leveraging all of their data.

Enterprises are challenged to keep pace. That’s a big problem in a world where data and analytics form the competitive battlefield. With trends like Big Data, Cloud and the Internet of Everything are transforming our world, the possibilities are staggering.

Unfortunately, these possibilities also come with challenges:

  • With 25 billion connected devices by the end of 2015 and another 25 billion by 2020, data is and will continue to be sprawled out over billions of devices.
  • Data distribution reaches far beyond the traditional enterprise data warehouse, today data is everywhere across hybrid IT environments that span on-premise, private cloud and public cloud.
  • With data the lifeblood of today’s modern enterprise, business and IT stakeholders must radically change how they partner together in order to extract the most useful insight for all users. An “all hands on deck” approach to data and analytics is needed.

These are challenges CIS 7.0 is engineered to address.

Self-Service Data Gateway for Business

Leveraging the new class of easy-to-use business intelligence tools such as Qliktech, Spotfire and Tableau, as well as the increasingly powerful and ubiquitous Excel, business users have become adept at visualizing and analyzing data without IT’s help.  However finding and accessing that data remains a big challenge, with long IT lead times frequently the only option. That is until CIS 7.0.

bd - search results

Business Directory is the first data virtualization offering designed exclusively for business self-service.

CIS 7.0’s Business Directory is the first data virtualization offering designed exclusively for business self-service. Users apply search and categorization techniques to quickly find the data they’re looking for, and then use their business intelligence (BI) tool of choice to query it.  The result is far faster time to insight and translates to better business outcomes sooner.

With Business Directory, IT creates a new partnership with the business.  IT provides secure, curated data sets to the business.  Then the business adds domain knowledge and analytic value on the path to insight. Using CIS 7.0’s scalable platform, IT can manage security profiles ensuring users see only the data for which they’re authorized.  And as new business needs arise, IT can use the CIS Studio to quickly add new data sets, often in a day or less.

Connecting Data Globally, with Control

Data virtualization’s ability to connect and deliver data with agility is well understood.  As data has become increasingly distributed, data virtualization adoption has skyrocketed. This has led to highly complex, global-scale data virtualization deployments.

CIS 7.0’s Deployment Manager simplifies management of the mega-scale CIS 7.0 deployments. Deployment Manager automates the transfer views, data services, caches, policies and more across multiple CIS 7 instances.  These faster, risk-free deployments provide the scalability desired, ensure compliance with software development life cycle processes and other governance practices, and reduce the cost of IT administration.

More Data Sources For Better Analysis

Everyone knows that if you can access more data sources, you can drive better, data-driven business outcomes. However the rise of new fit-for-purpose data stores from graph databases to Hadoop, as well as highly specialized industry solutions, such as the PI System in upstream energy, has made it difficult for IT to integrate all these sources at business pace.

CIS 7.0’s Data Source Software Development Kit (SDK) accelerates data adapter development. Using Data Source SDK, Cisco, system integrators and customers can build high-performance data virtualization adapters for emerging and industry-specific data sources quickly and in a way that leverages Cisco development best practices and market-leading, query optimization techniques.

Winning on the Data Battlefield

With Big Data, Cloud and the Internet of Everything disrupting data integration, the time is right for CIS 7.0. Business Directory addresses business demand for self-service data. Deployment Manager provides global-scale data virtualization with control.  Data Source SDK extends data virtualization’s reach.  These breakthroughs, on top of the industry’s leading data virtualization platform, will help our customers drive better business outcomes and outpace their competition.

CIS 7.0’s time in now!  So get ready!

For those of you attending Data Virtualization Day, check out a sneak preview at the Solution Showcase. General availability via Cisco Support is scheduled for next month. Cisco Advanced Services and our many ATP partners are set to provide migration assistance.

 

Learn More

To learn more about Cisco Data Virtualization, check out our page.

Join the Conversation

Follow us @CiscoDataVirt #DVDNYC

Tags: , , , , ,

Cisco Data Virtualization

It is an exciting day for Cisco Data Virtualization, our data integration software that connects all kinds of data from across the network and makes it appear as if it is in one place and in one consolidated view. To see it in action, check out this video on how we replaced Denodo with our own data virtualization technology at Cisco.

Today at Data Virtualization Day, in New York City, I will be joined by customers, partners and industry experts as we launch a major update to our flagship data virtualization platform, Cisco Information Server (CIS). CIS 7.0 will enable IT departments to deliver self-service data access and enable business agility like never before.

My favorite part of Data Virtualization Day is the time I get to spend with our customers and partners, talking about shared successes and upcoming product enhancements. Since joining Cisco through our acquisition of Composite Software in July 2013, data virtualization has been a key piece of our portfolio and is a vital solution to our customers’ challenges brought on by the Internet of Everything (IoE), Cloud and Big Data trends.

Data is exploding now more than ever before. The majority of data is generated automatically by connected devices with up to 50 billion devices expected by the year 2020. The data explosion is the result of the IoE, this hyperconnection of people, process, data, and things that will create new capabilities, richer experiences, and unprecedented economic opportunities for businesses, individuals and countries for those with ‘IoE Ready’ strategies, infrastructure and technical capabilities in place.

Cisco Data Virtualization is a key part of being ‘IoE Ready’ by connecting device data, big data, data in the cloud and traditional enterprise data in new and extraordinary ways. Organizations that tap into this data pool will be able to leverage it strategically to monitor customer sentiment and behaviors; identify market and competitive changes, anticipate market transitions while optimizing performance of assets and operations and achieving the upmost business agility. It will separate the market leaders from the rest of the pack and will turn the challenges of the IoE, Cloud and Big Data into amazing opportunities.

Many organizations are shifting traditional data center environments to cloud data environments in order to optimize data center investment, leading to more hybrid IT environments. Cisco Data Virtualization truly enables a hybrid IT model by helping our customers live in a “world of many clouds” – connecting people, communities and organizations with intelligent networking capabilities that unify resources within and between data centers and across clouds. Now our customers can deploy any hybrid IT mix they desire while retaining the access and insights they require and free from the constraints of traditional data center operations and economics.

With the pace of worldwide data growth accelerating; organizations using innovative methods for storing, accessing and analyzing data will thrive amongst their competition. There has never been a more exciting time in the history of technology, and data virtualization is at the heart of how our customers are gaining a business advantage from all of the new data at their fingertips.

Happy Data Virtualization Day!

 

Learn More

To learn more about Cisco Data Virtualization, check out our page

Join the Conversation

Follow @CiscoDataVirt #DVDNYC

Tags: , , , , ,